EMEA Regional Lead, Customer Order Management

Sika; Madrid; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Sika is establishing a regional role to drive and strengthen Customer Order Management across EMEA. The candidate will lead end-to-end COM processes, harmonize standards, and elevate customer service in a complex matrix environment.

Travel about 30% and the role can be based in any European country where Sika operates. You will partner with Logistics, Planning, Production and Sales to align customer expectations with supply chain capabilities.

Qualifications

• Bachelor's or Master's degree in a related field.
• 5+ years in Customer Order Management or Order-to-Cash in manufacturing.
• Experience leading regional initiatives in a matrix organization.
• Fluent English; other European languages are a plus.

Responsibilities

• Lead regional COM excellence across EMEA, ensuring end-to-end processes are consistent and customer-centric.
• Harmonize standards, governance, and best practices across countries for order entry, confirmations, backlog, and delivery coordination.
• Enhance customer service performance by improving order visibility and OTIF through process improvements.
• Strengthen cross-functional collaboration between local COM teams and Logistics, Planning, Production, and Sales.
• Establish KPIs, dashboards, and reporting; drive root-cause analysis and improvement actions.
• Lead change initiatives and capability development through coaching and workshops.
• Influence senior stakeholders to secure alignment and commitment to COM transformation.
• Identify and mitigate service risks including delays and supply disruptions.
• Support ERP/SAP alignment for order management and master data.

Skills

Leadership in cross-functional teams

Order Management

ERP/SAP proficiency

KPI dashboards & analytics

Education

Bachelor's or Master's degree in related field

Tools

SAP

Job description

Sika is establishing a regional role to drive and strengthen Customer Order Management across EMEA. The candidate will lead end-to-end COM processes, harmonize standards, and elevate customer service in a complex matrix environment.

Travel about 30% and the role can be based in any European country where Sika operates. You will partner with Logistics, Planning, Production and Sales to align customer expectations with supply chain capabilities.