EMEA Core Delivery Lead — Operations Excellence

Bsi; Málaga; Remote; EUR 53,000 - 70,000; Full time

Job summary

BSI is seeking an experienced Operations Delivery Leader to drive core delivery across CE & META, with a focus on operational excellence, people development and client-centric service delivery. The role collaborates with regional stakeholders and the wider EMEA leadership team to shape performance and growth.

You will lead and inspire high-performing teams, manage capacity and processes while delivering exceptional client experiences and ensuring regulatory standards are met.

Qualifications

• Strong background in operational leadership, ideally in assurance or certification.
• Proven ability to lead, coach and develop teams to high performance.
• Experience with management systems auditing and certification processes.
• Lead Auditor qualification and broad technical experience preferred.
• Excellent planning, organizational and problem-solving capabilities.

Responsibilities

• Provide leadership to CE & META Operations Delivery Managers and teams.
• Coach, mentor and develop teams to build capability and engage performance.
• Drive workforce planning, resource utilization and capacity management.
• Lead continuous improvement and harmonization of processes across regions.
• Monitor performance and deliver measurable improvements for clients.

Skills

Operations leadership

Team development

Stakeholder management

Continuous improvement

Auditing / certification

Job description

BSI is seeking an experienced Operations Delivery Leader to drive core delivery across CE & META, with a focus on operational excellence, people development and client-centric service delivery. The role collaborates with regional stakeholders and the wider EMEA leadership team to shape performance and growth.

You will lead and inspire high-performing teams, manage capacity and processes while delivering exceptional client experiences and ensuring regulatory standards are met.