EMEA Professional Services Zone Delivery Lead

Siemens Healthineers AG; Madrid; In loco; EUR 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

Siemens Healthineers AG in Madrid seeks an experienced Manager to lead the EMEA AOS Professional Services Zone, delivering strategic and operational leadership across multiple zones within Advanced Oncology Solutions. You will translate regional strategies into scalable zone plans, ensure high-quality service delivery, and drive customer outcomes.

The role requires strong leadership, cross-functional collaboration, and the ability to manage complex deployments across different countries and

Competenze

• Significant experience in Professional Services or healthcare technology.
• Proven leadership of regional or multi-country service delivery organisations.
• Understanding of professional services delivery and customer lifecycle management.
• Ability to lead cross-functional initiatives and influence stakeholders.
• Strong customer orientation with experience managing senior stakeholders.
• Excellent communication and problem-solving skills; ability to operate across cultures.

Mansioni

• Execute the EMEA Professional Services strategy across assigned zones, aligned with regional business objectives and customer priorities.
• Translate regional frameworks and standards into scalable, compliant, and effective zone-level operating models and delivery plans.
• Lead end-to-end Professional Services delivery, ensuring quality, consistency, efficiency, and strong customer outcomes.
• Balance regional standards with local customer requirements, market conditions, cultural considerations, and regulatory needs.
• Partner closely with Sales, Project Management, Clinical Services, Education, Applications, Service, Enterprise Services, and other relevant functions.
• Coordinate implementation activities and customer transitions from planning and deployment through adoption and optimisation.
• Proactively manage delivery risks, escalations, dependencies, capacity constraints, and resource requirements.
• Monitor operational performance and identify opportunities to improve service quality, delivery effectiveness, and customer experience.
• Provide EMEA Professional Services leadership with zone-level insights, customer feedback, risks, resource requirements, and best practices.
• Drive standardisation and continuous improvement while enabling appropriate flexibility across markets.
• Lead, develop, and engage Professional Services teams, building strong capabilities, accountability, collaboration, and a customer-focused culture.

Conoscenze

Leadership

Stakeholder management

Cross-functional collaboration

Communication

Customer orientation

Problem solving

Fluent English

Willingness to travel

Descrizione del lavoro

Siemens Healthineers AG in Madrid seeks an experienced Manager to lead the EMEA AOS Professional Services Zone, delivering strategic and operational leadership across multiple zones within Advanced Oncology Solutions. You will translate regional strategies into scalable zone plans, ensure high-quality service delivery, and drive customer outcomes.

The role requires strong leadership, cross-functional collaboration, and the ability to manage complex deployments across different countries and