Luxury Reservation Consultant/ French Speaker (Part-Time)

Accor; Barcelona; On-site; EUR 13,000 - 28,000; Part time

Benefits offered by this job

Training program

International workplace

Exclusive discounts

Private health insurance

Incentive plan

Global reach

Community involvement

Job summary

Accor Global Reservation Centre in Barcelona is seeking a Luxury Reservation Consultant to handle inbound calls and provide tailored recommendations for our luxury hotels worldwide. You will book rooms and suites, leveraging your knowledge of world-class locations and properties, while engaging guests in authentic conversations and delivering outstanding service.

The role requires native French and English at C1, with a strong focus on sales and hospitality.

Qualifications

• Education and/or work experience in sales, customer service, hospitality, or tourism industries.
• Experience in luxury travel is an asset.
• Fluency in French (native or equivalent) and English (C1) required.

Responsibilities

• Respond to guests' requests in an unscripted environment as a Heartist®.
• Engage in authentic conversations while booking global travel experiences to luxury destinations.
• Share knowledge and passion for hospitality to guide guests to the right room and package.
• Help drive bookings and maximize revenue through tailored solutions.

Skills

French (native)

English (C1)

Sales experience

Customer service

Active listening

Communication skills

Time management

Team spirit

Hospitality knowledge

Job description

Would you like to work for a company where hospitality is a work of heart and you can be all you are?

Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients.

You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.

Job Purpose

As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets.

Your mission will be to serve as the connection between Accor and our guests through:

• Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations
• Having authentic conversations while you book global travel experiences to luxury destinations
• Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their need

What is in for you?

• Great welcoming plan: You will have a specific training planfor one month that will help you to understand more about our culture, values, business and quality standards that will help you to feel comfortable and confident when taking your firsts calls.
• Inclusive and International Workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities.
• Collaborative Atmosphere: Engage with a team of passionate individuals dedicated to excellence. You will be joining a dynamic new team excited to meet you and welcome you aboard!
• Exclusive Discounts: Benefit from attractive discounted rates at our iconic properties worldwide.
• Health & Wellbeing: We provide you with private health insuranceand activities to support wellness initiatives
• Incentive Plan: Earn rewards based on smart goals
• Global Reach: Make a global impact by connecting with guests from around the world.
• Community Involvement: Participate in opportunities to give back and make a positive impact in the community.

Qualifications

Your experience and skills include:

• Education and/or work experience in sales, customer service, hospitality, or tourism industries.
• Experience in luxury travel will be an asset.
• Native or proficiency level in French is mandatory.
• Fluency in English (C1) is required
• Passionate about travel and hospitality
• Active listening : Ability to understand and respond to guests' needs while adapting a sales oriented speech
• Excellent verbal and written communication and interpersonal skills
• Strong understanding of customer service principles and best practices
• Exceptional organizational, and time management abilities
• Strong sense of responsibility and accountability
• Genuinely curious and eager to self-develop
• Team spirit
• Respectful and collaborative within a diverse multicultural environment
• Availability to start in October 2026

Additional information

• 20/25 hours/week contract
• AM & PM Schedules
• Days off during week days

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS