About the Role
Our client, WhatJobs Direct, is seeking a highly skilled and experienced Key Account Manager (KAM) to join their fully remote sales team. This position is crucial for nurturing and expanding our relationships with our most valuable clients. As a KAM, you will be the primary point of contact, responsible for understanding client needs, ensuring their success, and identifying opportunities for growth within their accounts. This role demands exceptional strategic thinking, communication, and relationship-building skills. You will operate in a remote-first capacity, collaborating with a dedicated team across Spain. We are looking for a proactive individual who can deliver exceptional service and drive sustained revenue growth from our existing client base. The ideal candidate will have a proven history of managing high-value accounts and exceeding client expectations.
Key Responsibilities
- Develop and execute strategic account plans to achieve long-term client success and revenue growth.
- Serve as the main point of contact for assigned key accounts, building strong and lasting relationships with key stakeholders.
- Understand clients' business objectives and proactively identify how our client's solutions can add value.
- Conduct regular business reviews with clients to assess satisfaction, gather feedback, and discuss future needs.
- Identify and pursue upsell and cross-sell opportunities within existing accounts.
- Collaborate with internal teams (e.g., product, support, marketing) to ensure seamless service delivery and client satisfaction.
- Negotiate contract renewals and expansions, ensuring favorable terms for both parties.
- Track account health, identify potential risks, and implement proactive strategies to mitigate them.
- Achieve and exceed key performance indicators related to client retention, satisfaction, and revenue growth.
- Stay abreast of industry trends and best practices in account management and sales.
Requirements
- Proven experience as a Key Account Manager, Senior Account Manager, or similar client-facing sales role.
- Demonstrated success in managing and growing a portfolio of high-value client accounts.
- Exceptional communication, presentation, and interpersonal skills.
- Strong strategic thinking, problem-solving, and negotiation abilities.
- Proficiency in CRM software (e.g., Salesforce) and account management tools.
- Ability to work autonomously and effectively manage time in a remote environment.
- Experience in the commercial sector and understanding of complex sales cycles.
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- Strong organizational skills and attention to detail.
- Excellent command of Spanish and proficiency in English.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including health, dental, and vision coverage.
- Generous vacation and paid time off.
- Opportunities for continuous professional development and career progression.
- A fully remote work setup with the flexibility to work from home.
- Access to training and resources to enhance your skills.
- Supportive team environment fostering collaboration and success.
- Regular team virtual events to foster connection.