eCommerce Specialist (Technical stream)

Sani/Ikos Group; Madrid; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Job summary

Sani/Ikos Group is seeking an eCommerce Specialist (Technical stream) to support the Custom Booking Engine across Sani and Ikos. You will help ensure accurate content, configuration and checkout experiences that are reliable and commercially optimized.

Within Commercial – eCommerce, you will assist the eCommerce Manager (Technical stream) with content maintenance, checkout performance monitoring, updates testing and integrations, and responsive operational support to Revenue Management and

Qualifications

• Experience in eCommerce or digital ops within hospitality or distribution.
• Strong understanding of booking engines and online journeys.
• Experience with rates, availability, promotions or transactional systems is desirable.
• Comfortable working with data, logs and reporting.
• Excellent communication and cross-team collaboration skills.
• Structured, proactive approach with strong follow-up.

Responsibilities

• Maintain and update booking engine content, including rates, availability and promotions.
• Monitor checkout performance and flag issues with the Manager.
• Coordinate follow-up on payment issues with systems and providers.
• Run regular quality checks across the booking flow and test changes.
• Log issues clearly and keep updated action histories for reporting.

Skills

eCommerce

Digital operations

Booking engines

Content management

Data reporting

Attention to detail

Communication

Tools

CMS

QA testing

Analytics tools

Job description

Sani/Ikos Group is seeking an eCommerce Specialist (Technical stream) to support the day-to-day operation of our Custom Booking Engine across Sani and Ikos. This hands-on role will help ensure our booking engine content, configuration and checkout experience remain accurate, reliable and commercially optimised at all times.

Working within the Commercial – eCommerce function, you will support the eCommerce Manager (Technical stream) in maintaining booking engine content, monitoring checkout performance, testing updates and integrations, and responding to operational requests from Revenue Management and Distribution. Your work will help safeguard the guest booking journey and enable the team to focus on roadmap delivery, integrations, A/B testing and AI initiatives.

Key responsibilities

• Maintain and update Custom Booking Engine content, including room descriptions, photography references, rates, availability, inclusions, booking conditions and promotional set-ups.
• Support the activation, deactivation and configuration of promotional offers and rate plans in line with commercial calendars.
• Monitor checkout and payment performance, flagging failures, error rates and unusual patterns to the Manager.
• Coordinate operational follow-up on payment-related issues with Commercial Systems and payment service providers, as required.
• Run scheduled and ad hoc quality checks across the booking flow.
• Test payment, checkout and other system flows following configuration changes, releases or integrations.
• Log, track and elevate display errors, configuration gaps and broken paths in a clear and timely manner.
• Respond to operational requests from Revenue Management and Distribution regarding booking engine configuration, rate display and availability display.
• Produce regular operational reports on content accuracy, configuration status, checkout performance and issue resolution.
• Maintain accurate logs of updates, checks and actions taken to support reporting and continuity.

Required qualifications and experience

• Previous experience in eCommerce, digital operations, commercial systems, hotel distribution or a related technical support role.
• Strong understanding of booking engines, content management and online booking journeys.
• Experience working with rates, availability, promotions or transactional systems is highly desirable.
• Comfortable working with data, operational logs and reporting.
• Strong attention to detail and a structured approach to tasks and follow-up.
• Excellent communication skills, with the ability to work collaboratively across commercial and technical teams.

Desired skills and competencies

• Analytical mindset with the ability to spot issues quickly and elevate appropriately.
• High level of accuracy and ownership in day-to-day execution.
• Ability to manage multiple priorities in a fast-paced commercial environment.
• Proactive, solution-oriented and comfortable working with ambiguity.
• Strong team spirit and a service mindset aligned with guest experience.
• Familiarity with A/B testing, integrations, payment flows or QA processes will be an advantage.

Benefits and perks

• Competitive salary aligned to the relevant country band.
• Health insurance included.
• Opportunity to work within a leading hospitality group with a strong focus on digital growth and innovation.
• Exposure to strategic eCommerce initiatives, integrations and booking journey optimisation.
• A collaborative environment where your contribution directly supports revenue performance and guest experience.

Company culture and values

At Sani/Ikos Group, we believe in genuine hospitality, thoughtful design and meaningful experiences. Our culture is shaped by Philoxenia — the Greek tradition of welcoming others with generosity and care — and by a commitment to excellence, sustainability and continuous development.

We value people who are curious, responsible and committed to delivering high standards in everything they do. Joining our team means becoming part of a supportive environment where individuals are empowered to grow and contribute to a shared purpose.