Duty Manager - Rivoli

Village Roadshow; Vich; Presencial; EUR 34.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on movies

Cinema treats

Career growth opportunities

Descripción de la vacante

Village Cinemas is seeking a dedicated Duty Manager to lead daily operations and ensure guests have a seamless, memorable experience. Reporting to site senior leadership, you’ll oversee front-of-house, cash handling, and end-of-shift reconciliation while coaching team members on Service Steps to deliver outstanding service.

You'll manage rosters, uphold cleanliness, safety, and compliance standards, assist with stock movements, and resolve guest escalations with professionalism.

Formación

• Proven leadership ability and dedication to guest experiences.
• Ability to coach and motivate team members to high operational standards.
• Attention to detail and commitment to safety and compliance.
• Confidence in handling guest escalations with a solutions mindset.

Responsabilidades

• Oversee front-of-house operations, venue opening/closing, cash handling, and end-of-shift reconciliation.
• Lead and coach team on Service Steps to deliver top-notch guest service.
• Handle guest needs and resolve escalations professionally.
• Manage rosters, uphold cleanliness/presentation, and ensure OHS/food safety and security standards.
• Support inventory processes and stock movements to maintain presentation standards.

Conocimientos

Leadership

Guest service

Coaching

Safety compliance

Guest escalations

Descripción del empleo

Join Australia’s Longest-Running Locally Owned Cinema Chain!

Since 1954, Village Cinemas has been a leader in Australian entertainment, creating unforgettable experiences for our guests. We’re looking for dedicated and passionate Duty Managers to join our team and help drive operational excellence and exceptional guest service. If you’re ready to take the next step in your career and lead a team in a fast-paced, exciting environment, this role could be perfect for you!

Why Join Village Cinemas?

When You Work With Village Cinemas, You’re Joining More Than Just a Cinema—you’re Joining Australia’s Longest-running, Locally Owned And Operated Cinema Chain, Where We’ve Been Delivering Movie Magic To Communities For Over 70 Years. As a Duty Manager, You’ll Enjoy

• Being part of a legacy brand with a reputation for delivering exceptional guest experiences.
• Exclusive perks, including discounts on movies and cinema treats.
• Career growth opportunities in a dynamic, supportive environment where your leadership skills can flourish.

About The Role

As a Duty Manager, you’ll be an essential part of our leadership team, overseeing daily operations and ensuring each guest enjoys a seamless and memorable experience. Reporting to the site senior leadership team, your responsibilities include:

• Managing front-of-house operations, including venue opening and closing, cash handling, and end-of-shift reconciliation.
• Leading and coaching team members on Service Steps, setting them up to deliver top-notch guest service.
• Handling guest needs and resolving escalations with professionalism and care.
• Managing rosters effectively, maintaining high standards of cleanliness and presentation, and ensuring compliance with OHS, food safety, and security standards.
• Supporting inventory processes, recording stock movements accurately, and ensuring the cinema meets Village Cinemas’ high standards of presentation.

About You

We’re looking for someone with strong leadership potential and a commitment to guest service excellence. You’ll thrive in this role if you have:

• Proven leadership skills and a dedication to delivering outstanding guest experiences.
• The ability to coach and motivate team members, maintaining high operational standards.
• A detail-oriented approach and commitment to compliance and safety.
• Confidence in handling guest escalations and a solutions-focused mindset.
• Previous experience in customer service or hospitality

Availability Requirements

As a Duty Manager, you’ll play a key role during peak periods. We’re looking for team members with flexibility to work evenings, weekends, and public holidays.

Village Cinemas are proudly an equal opportunity employer. Applicants of all genders, identities and backgrounds will receive consideration for employment and commit, as a circle back employer, to responding to every applicant.