Duty Manager - Lead Guest Experience & Operations

Village Roadshow; Vich; Presencial; EUR 37.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Movie discounts

Career growth

Descripción de la vacante

Village Cinemas in Australia is seeking a Duty Manager to lead daily operations and ensure guests have a seamless, memorable experience. Reporting to the site leadership team, you will oversee front-of-house activity, roster staff, and uphold safety and presentation standards.

You will coach team members on service steps, handle guest escalations with professionalism, and drive guest service excellence during peak periods, including evenings and weekends.

Formación

• Proven leadership skills and a track record of delivering outstanding guest experiences.
• Ability to coach and motivate team members while maintaining high operational standards.
• Detail-oriented mindset with a focus on safety, compliance and presentation.
• Confidence in handling guest escalations with a solution-focused approach.
• Experience in customer service or hospitality is highly valued.

Responsabilidades

• Oversee front-of-house operations including venue opening and closing, cash handling and end-of-shift reconciliation.
• Lead and coach team members on Service Steps to deliver top-notch guest service.
• Handle guest needs and resolve escalations with professionalism and care.
• Manage rosters, maintain cleanliness and presentation, and ensure compliance with safety standards.
• Support inventory processes and ensure accurate stock movements and presentation.

Conocimientos

Leadership

Guest service

Staff coaching

Customer service

Operations oversight

Descripción del empleo

Village Cinemas in Australia is seeking a Duty Manager to lead daily operations and ensure guests have a seamless, memorable experience. Reporting to the site leadership team, you will oversee front-of-house activity, roster staff, and uphold safety and presentation standards.

You will coach team members on service steps, handle guest escalations with professionalism, and drive guest service excellence during peak periods, including evenings and weekends.