Dutch Speaking Junior Business Travel Specialist

Top Jobs Abroad; Málaga; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career path

Ongoing training

Resumo da oferta

Top Jobs Abroad in Málaga is seeking a Junior Business Travel Specialist to join the contact center. You will advise and book tailor-made trips for corporate clients, handling reservations and helping travellers with complex itineraries.

The role focuses on delivering accurate pricing, efficient bookings, and high-quality service, with full training provided and opportunities to grow within the travel industry.

Qualificações

• Fluent Dutch and good English, both spoken and written.
• Strong customer-service and commercial mindset.
• Accuracy and attention to detail, especially with prices, bookings and invoices.
• Comfort working with multiple systems at the same time.
• Curiosity and willingness to keep learning about destinations, suppliers and procedures.
• Experience in travel, a GDS (Amadeus, Sabre, Galileo) or IATA knowledge is a plus but not required. Full training is provided.

Responsabilidades

• Handle calls and online requests from business travellers, following clear guidelines and procedures.
• Ask the right questions to understand each client's needs, then suggest smart options and extras they hadn't thought of.
• Build tailor-made itineraries (dynamic packaging) by combining flights, hotels and other services, often across complex routes.
• Look up fares and calculate trip prices with margins in mind, using airline (IATA) knowledge.
• Make, change and cancel reservations in booking systems, and issue tickets.
• Keep clients informed about fare, tax and airline changes.
• Prepare booking confirmations and invoices, and check travel documents.
• Upsell related and additional services, and prioritise preferred suppliers.
• Keep traveller and company profiles accurate and up to date.
• Bring in colleagues or specialists when a request is outside your expertise.

Conhecimentos

Dutch language

English language

Customer service

Attention to detail

GDS knowledge

Multisystem proficiency

Commercial mindset

Ferramentas

Amadeus

Sabre

Galileo

IATA

Descrição da oferta de emprego

Do you love travel, enjoy solving puzzles, and get a kick out of finding the perfect option for a customer? Our client, an established business travel provider, is looking for a Junior Business Travel Specialist to join its contact center team in central Málaga. You'll advise and book tailor-made trips for corporate clients.

What you'll do

• Handle calls and online requests from business travellers, following clear guidelines and procedures
• Ask the right questions to understand each client's needs, then suggest smart options and extras they hadn't thought of
• Build tailor-made itineraries (dynamic packaging) by combining flights, hotels and other services, often across complex routes
• Look up fares and calculate trip prices with margins in mind, using airline (IATA) knowledge
• Make, change and cancel reservations in booking systems, and issue tickets
• Keep clients informed about fare, tax and airline changes
• Prepare booking confirmations and invoices, and check travel documents
• Upsell related and additional services, and prioritise preferred suppliers
• Keep traveller and company profiles accurate and up to date
• Bring in colleagues or specialists when a request is outside your expertise

What you bring

• Fluent Dutch and good English, both spoken and written
• A strong customer-service and commercial mindset
• Accuracy and attention to detail, especially with prices, bookings and invoices
• Comfort working with multiple systems at the same time
• Curiosity and a willingness to keep learning about destinations, suppliers and procedures
• Experience in travel, a GDS (Amadeus, Sabre, Galileo) or IATA knowledge is a plus but not required. Full training is provided.

What's on offer

• A career path. This role is the first step in a progression to more senior travel specialist positions
• Ongoing training in travel products, systems and destinations