Swedish Speaking Junior Business Travel Specialist

Top Jobs Abroad; Málaga; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Career path

Ongoing training

Job summary

Top Jobs Abroad is seeking a Junior Business Travel Specialist for its central Málaga contact center. You will advise and book tailor-made trips for corporate clients, handling calls and online requests. Build itineraries, check fares and issue tickets while maintaining accurate profiles and documentation.

The role offers ongoing training and a clear career path. Fluency in Swedish and strong English are required, along with a customer-service mindset and accuracy in pricing.

Qualifications

• Fluent Swedish and good English, both spoken and written.
• Strong customer-service and commercial mindset.
• Accuracy and attention to detail with prices and invoices.
• Comfort working with multiple systems at the same time.
• Curiosity and willingness to learn about destinations, suppliers and procedures.

Responsibilities

• Handle calls and online requests from business travellers.
• Ask questions to understand client needs and suggest options.
• Build tailor-made itineraries by combining flights, hotels and services.
• Look up fares and calculate trip prices with margins using airline knowledge.
• Make, change and cancel reservations in booking systems, and issue tickets.
• Prepare booking confirmations and invoices and check travel documents.
• Upsell related services and prioritise suppliers.
• Keep traveller and company profiles up to date.
• Collaborate with colleagues when a request requires additional expertise.

Skills

Swedish language

English language

Customer service

Attention to detail

Multitasking

Curiosity

Tools

Amadeus

Sabre

Galileo

Job description

Do you love travel, enjoy solving puzzles, and get a kick out of finding the perfect option for a customer? Our client, an established business travel provider, is looking for a Junior Business Travel Specialist to join its contact center team in central Málaga. You'll advise and book tailor-made trips for corporate clients.

What you'll do

• Handle calls and online requests from business travellers, following clear guidelines and procedures
• Ask the right questions to understand each client's needs, then suggest smart options and extras they hadn't thought of
• Build tailor-made itineraries (dynamic packaging) by combining flights, hotels and other services, often across complex routes
• Look up fares and calculate trip prices with margins in mind, using airline (IATA) knowledge
• Make, change and cancel reservations in booking systems, and issue tickets
• Keep clients informed about fare, tax and airline changes
• Prepare booking confirmations and invoices, and check travel documents
• Upsell related and additional services, and prioritise preferred suppliers
• Keep traveller and company profiles accurate and up to date
• Bring in colleagues or specialists when a request is outside your expertise

What you bring

• Fluent Swedish and good English, both spoken and written
• A strong customer-service and commercial mindset
• Accuracy and attention to detail, especially with prices, bookings and invoices
• Comfort working with multiple systems at the same time
• Curiosity and a willingness to keep learning about destinations, suppliers and procedures
• Experience in travel, a GDS (Amadeus, Sabre, Galileo) or IATA knowledge is a plus but not required. Full training is provided.

What's on offer

• A career path. This role is the first step in a progression to more senior travel specialist positions
• Ongoing training in travel products, systems and destinations