Norwegian Speaking Junior Business Travel Specialist

Top Jobs Abroad; Málaga; Sur place; EUR 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Career progression

Ongoing training

Résumé du poste

Top Jobs Abroad in Málaga is seeking a Junior Business Travel Specialist to join our established contact center. You will advise and book tailor-made trips for corporate clients, handling calls and online requests with accuracy and a customer-focused mindset.

You will learn to build itineraries using flights, hotels and services, manage reservations, and upsell related services while maintaining up-to-date traveler profiles. Training is provided.

Qualifications

• Fluent Norwegian and good English, both spoken and written.
• Strong customer-service orientation and commercial mindset.
• Accuracy and attention to detail, especially with prices, bookings and invoices.
• Comfort working with multiple systems at the same time.
• Curiosity and willingness to keep learning about destinations, suppliers and procedures.
• Experience in travel or knowledge of GDS/IATA is a plus but not required.

Responsabilités

• Handle calls and online requests from business travellers, following clear guidelines and procedures.
• Ask the right questions to understand each client's needs, then suggest smart options and extras they hadn't thought of.
• Build tailor-made itineraries by combining flights, hotels and other services, often across complex routes.
• Look up fares and calculate trip prices with margins in mind, using airline knowledge.
• Make, change and cancel reservations in booking systems, and issue tickets.
• Keep clients informed about fare, tax and airline changes.
• Prepare booking confirmations and invoices, and check travel documents.
• Upsell related and additional services, and prioritise preferred suppliers.
• Keep traveller and company profiles accurate and up to date.
• Bring in colleagues or specialists when a request is outside your expertise.

Connaissances

Norwegian fluency

English proficiency

Customer service mindset

Attention to detail

Multisystem work

Curiosity to learn

GDS/IATA knowledge (a plus)

Outils

GDS systems

Description du poste

Do you love travel, enjoy solving puzzles, and get a kick out of finding the perfect option for a customer? Our client, an established business travel provider, is looking for a Junior Business Travel Specialist to join its contact center team in central Málaga. You'll advise and book tailor-made trips for corporate clients.

What you'll do

• Handle calls and online requests from business travellers, following clear guidelines and procedures
• Ask the right questions to understand each client's needs, then suggest smart options and extras they hadn't thought of
• Build tailor-made itineraries (dynamic packaging) by combining flights, hotels and other services, often across complex routes
• Look up fares and calculate trip prices with margins in mind, using airline (IATA) knowledge
• Make, change and cancel reservations in booking systems, and issue tickets
• Keep clients informed about fare, tax and airline changes
• Prepare booking confirmations and invoices, and check travel documents
• Upsell related and additional services, and prioritise preferred suppliers
• Keep traveller and company profiles accurate and up to date
• Bring in colleagues or specialists when a request is outside your expertise

What you bring

• Fluent Norwegian and good English, both spoken and written
• A strong customer-service and commercial mindset
• Accuracy and attention to detail, especially with prices, bookings and invoices
• Comfort working with multiple systems at the same time
• Curiosity and a willingness to keep learning about destinations, suppliers and procedures
• Experience in travel, a GDS (Amadeus, Sabre, Galileo) or IATA knowledge is a plus but not required. Full training is provided.

What's on offer

• A career path. This role is the first step in a progression to more senior travel specialist positions
• Ongoing training in travel products, systems and destinations