Dutch-Speaking iGaming Support Agent

Next Job Abroad; Madrid; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Medical benefits

Retirement plan

Hybrid/onsite/virtual options

Parental leave

Wellness centers

Counseling services

Career development

Job summary

American Express seeks a Customer Support Specialist – French Speaker in Madrid. The role handles inquiries via phone, chat, and messaging, building trusted relationships while providing first-contact resolution.

You will meet targets, document interactions, and navigate multiple systems in a hybrid setting. The position requires fluency in French and good English, customer-service passion, resilience, and strong communication and problem-solving skills.

Qualifications

• Fluent in French with excellent verbal and written communication in a business environment.
• Good working knowledge of English.
• Passion for delivering exceptional customer service.
• Proven ability to remain positive, resilient, and composed in challenging situations.
• Strong multitasking skills with the ability to work efficiently across multiple digital systems and tools.
• Excellent interpersonal and communication skills, both verbal and written.
• Confident handling difficult or sensitive customer conversations with professionalism and empathy.
• Strong negotiation, influencing, and decision-making skills.
• Excellent problem-solving and analytical skills with attention to detail.
• Ability to work collaboratively as part of a team while contributing to shared business goals.
• Committed to following company policies, procedures, and compliance standards while maintaining high-quality service.

Responsibilities

• Deliver world-class customer service by handling customer inquiries through multiple channels, including phone, chat, and mobile messaging.
• Build trusted customer relationships through a consultative approach, understanding current and future needs while providing first-contact resolution whenever possible.
• Identify opportunities to enhance the customer experience by recommending relevant products and services based on customer needs.
• Meet and exceed performance targets, productivity goals, and compliance requirements.
• Navigate multiple systems, applications, and digital tools simultaneously to efficiently support customers.
• Accurately document customer interactions, including payment details, contact information updates, address changes.
• Prioritize competing tasks and adapt quickly in a constantly changing environment.
• Analyze customer situations, identify root causes, and provide effective, timely solutions while maintaining a high level of customer satisfaction.
• Maintain accuracy and professionalism while managing a high volume of interactions in a fast-moving and demanding environment.

Skills

French language

English proficiency

Customer service

Multitasking

Communication skills

Empathy

Job description

American Express seeks a Customer Support Specialist – French Speaker in Madrid. The role handles inquiries via phone, chat, and messaging, building trusted relationships while providing first-contact resolution.

You will meet targets, document interactions, and navigate multiple systems in a hybrid setting. The position requires fluency in French and good English, customer-service passion, resilience, and strong communication and problem-solving skills.