Dutch Speaking Support - Madrid with Fully Paid Relocation

Mercier Consultancy Group; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight relocation

Transfer and hotel arrangements

Relocation Concierge team

Descripción de la vacante

Mercier Consultancy Group in Madrid is seeking a Dutch-speaking customer support specialist for our online casino client. You will deliver world-class player support, handle inquiries about transactions, account security, and platform navigation, and ensure compliance with gambling regulations.

The role offers fully paid relocation to Spain, a relocation concierge, and a €1,500 relocation bonus plus a competitive monthly bonus.

Formación

• Fluent in spoken Dutch.
• Conversational English.
• EU passport holder.
• Service-minded with willingness to learn.
• Strong work ethic and sense of responsibility toward colleagues.

Responsabilidades

• Provide world-class support to online casino players.
• Handle player inquiries on transactions, account security and platform navigation.
• Ensure compliance with gambling regulations.
• Resolve technical or account issues to maintain satisfaction.
• Collaborate with cross-functional teams to improve user experience.
• Monitor gaming activity for fair play and security.
• Participate in ongoing training on software and industry trends.
• Be available for three rotating shifts (morning, afternoon, night).

Conocimientos

Dutch language

Customer support

English language

Descripción del empleo

Mercier Consultancy Group in Madrid is seeking a Dutch-speaking customer support specialist for our online casino client. You will deliver world-class player support, handle inquiries about transactions, account security, and platform navigation, and ensure compliance with gambling regulations.

The role offers fully paid relocation to Spain, a relocation concierge, and a €1,500 relocation bonus plus a competitive monthly bonus.