Dutch Speaking Support Specialist - Madrid, Fully Relocated

Mercier Consultancy MD; España; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Fully paid relocation

Relocation Concierge team

Relocation Bonus €1,500

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Customer Support Agent for Madrid, Spain. The role includes a fully paid relocation package, a relocation concierge, and a €1,500 relocation bonus. You will support players in the online casino platform, resolve inquiries, and ensure regulatory compliance.

Ideal candidates hold an EU passport, speak Dutch fluently, and have conversational English. Candidates must be able to work a 3-shift rotation (morning, afternoon, night) and adapt to a

Qualifications

• Fluent in Dutch required.
• Conversational English required.
• Customer-service oriented with a proactive attitude.
• EU passport holder (not ID) required.

Responsibilities

• Provide world-class support to players in the online casino platform.
• Handle player inquiries about transactions, security, and navigation.
• Ensure compliance with online gambling regulations.
• Maintain high customer satisfaction by resolving issues promptly.
• Collaborate with cross-functional teams to improve UX and site functionality.
• Monitor gaming activity to ensure fair play and secure environment.
• Participate in ongoing training on casino software and industry trends.

Skills

Dutch language

English (conversational)

Customer service

Job description

Mercier Consultancy Group is seeking a Dutch-speaking Customer Support Agent for Madrid, Spain. The role includes a fully paid relocation package, a relocation concierge, and a €1,500 relocation bonus. You will support players in the online casino platform, resolve inquiries, and ensure regulatory compliance.

Ideal candidates hold an EU passport, speak Dutch fluently, and have conversational English. Candidates must be able to work a 3-shift rotation (morning, afternoon, night) and adapt to a