Dutch-Speaking Support Specialist — Madrid, Relocation

Mercier Consultancy Group; Málaga; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Fully paid relocation package

Dedicated Relocation Concierge team

Monthly performance bonus

Career development programs

Comprehensive training

Job summary

Mercier Consultancy Group is sourcing Dutch-speaking professionals for a Madrid-based role in the online casino sector. The position offers a fully paid relocation package and a dedicated relocation concierge to assist with documentation, accommodation, and settling in.

You will provide world-class customer support to players, handle gaming transactions, account security, and platform navigation while ensuring compliance with industry standards.

Qualifications

• Fluent in Dutch and conversational English.
• Customer service experience in a fast-paced environment.
• Willingness to work in rotating shifts.
• EU passport holder preferred.

Responsibilities

• Deliver world-class support to players in the online casino.
• Handle inquiries on transactions, account security, and navigation.
• Ensure compliance with online gambling regulations.
• Resolve technical or account issues to maintain satisfaction.
• Collaborate with cross-functional teams to improve site usability.
• Monitor activity to ensure fair play and security.

Skills

Dutch language

Customer service

English

Flexibility

Teamwork

Job description

Mercier Consultancy Group is sourcing Dutch-speaking professionals for a Madrid-based role in the online casino sector. The position offers a fully paid relocation package and a dedicated relocation concierge to assist with documentation, accommodation, and settling in.

You will provide world-class customer support to players, handle gaming transactions, account security, and platform navigation while ensuring compliance with industry standards.