Dutch-Speaking Customer Experience Specialist - Airline Loyalty

ADM Value Barcelona; Barcelona; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Paid initial training

International working environment

Opportunity to work on internationallo

Multicultural team

Job summary

ADM Value Barcelona is seeking a native Dutch-speaking Customer Experience Specialist to join an international team supporting a major airline loyalty programme in Barcelona.

You will handle Dutch customer inquiries by email and other channels, help members understand accounts, miles and rewards, and ensure a smooth, personalised experience across their journey.

The role offers a permanent contract, full-time hours, 39 per week, with two-shift coverage 8:00-20:00 and weekend availability.

Qualifications

• Fluent written and spoken Dutch.
• Professional level of English.
• Enjoy communicating with people and finding practical solutions.
• Customer-focused, organised and attentive to detail.
• Comfortable working with digital tools and computer systems.
• Able to adapt to an international, fast-paced environment.
• Weekend availability for the schedule.

Responsibilities

• Respond to customer enquiries in Dutch via email and other channels.
• Help members understand their accounts, miles, rewards and membership benefits.
• Provide guidance on bookings and services connected to the loyalty programme.
• Investigate customer issues, manage complaints and follow up until a solution is reached.
• Deliver clear, professional and personalised support in every interaction.
• Update customer records and document interactions using CRM tools.
• Follow established procedures and contribute to continuous improvements in customer satisfaction.

Skills

Dutch fluency

English proficiency

Customer service

Attention to detail

Digital tools

CRM systems

Problem solving

Tools

CRM software

Job description

Make every customer interaction count.

Are you a native Dutch speaker who enjoys helping people, finding solutions and delivering outstanding customer experiences?

Join ADM Value Barcelona and become part of an international team supporting the loyalty programme of a major airline. You will help customers make the most of their membership, understand their benefits and enjoy a smooth, positive experience at every stage of their journey.

This is a customer service role focused on quality, problem-solving and customer satisfaction — no sales targets.

What will you do?

As a Customer Experience Specialist, you will be a key contact for members of an international airline loyalty programme.

Your day-to-day responsibilities will include:

• Customer support: Respond to customer enquiries in Dutch via email and other communication channels.

• Loyalty programme assistance: Help members understand their accounts, miles, rewards and membership benefits.

• Travel-related enquiries: Provide guidance on bookings and services connected to the loyalty programme.

• Problem-solving: Investigate customer issues, manage complaints and follow up until a solution is reached.

• Customer experience: Deliver clear, professional and personalised support in every interaction.

• Accurate documentation: Update customer records and document interactions using CRM tools.

• Service quality: Follow established procedures and contribute to continuous improvements in customer satisfaction.

What are we looking for?

We are looking for someone who combines excellent communication skills with a genuine commitment to customer service.

You will be a great fit if you:

• Have fluent written and spoken Dutch skills.

• Have a professional level of English.

• Enjoy communicating with people and finding practical solutions.

• Are customer-focused, organised and attentive to detail.

• Feel comfortable working with digital tools and computer systems.

• Can adapt to an international, fast-paced working environment.

• Are available to work the specified schedule, including weekends.

Previous experience in customer service, hospitality, tourism, aviation or a contact centre is an advantage, but a positive attitude and a willingness to learn are equally important.

What do we offer?

• Permanent employment contract.

• Full-time position: 39 hours per week.

• Annual gross compensation: €23,173-€28,500, including the variable component as published for the position.

• Working hours: 8:00-20:00 (Two shift rotation)

• Two days off per week, according to the work schedule.

• Paid initial training and support throughout onboarding.

• The opportunity to work on an international airline loyalty programme.

• A multicultural working environment where you can develop your customer service skills and professional experience.

Location and working schedule

• Location: Barcelona, Poblenou.

• Working days: Monday to Sunday, according to the assigned schedule.

• Working hours: 08:00-20:00 (two shifts)

• Weekend availability is required.

Ready for your next opportunity?

If you are a native Dutch speaker looking for a stable position in Barcelona and enjoy helping customers in an international environment, we would love to hear from you.