Dutch speaking Customer Experience Specialist

The Lemon Consulting; Valencia; Presencial; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site office in Valencia

Breakfast & lunch provided

AI learning budget

Mentorship and development

Wellbeing and team events

Referral bonus

Volunteer time off

Descripción de la vacante

The Lemon Consulting in Valencia, Spain, is seeking a Customer Experience Specialist to support Dutch-speaking customers across phone, email and live chat. You will handle orders and product inquiries, coordinate with internal teams, and strive to meet KPIs in a dynamic, on-site environment.

The role requires native Dutch and fluent English, with strong communication and problem-solving skills. This position is based locally in Valencia and offers an opportunity to contribute to ongoing customer

Formación

• Native or near-native Dutch language skills and fluent English.
• A third language is an advantage.
• Minimum 1 year of experience in a fast-paced customer-facing role.
• Strong communication and interpersonal skills.
• Natural problem-solving ability and a proactive approach to customer issues.
• Ability to remain calm and effective under pressure.
• Comfortable working with multiple communication channels and systems.
• Experience working with KPIs and performance targets.
• Open to direct feedback and continuous improvement.
• Already based in or near Valencia, Spain.
• Valid eligibility to work in Spain / EU work eligibility.
• Available to start as soon as possible.

Responsabilidades

• Provide customer support to Dutch-speaking customers via phone, email and live chat.
• Handle customer questions, orders and product-related enquiries.
• Resolve complex customer cases and identify practical solutions.
• Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required.
• Manage customer cases across multiple channels while maintaining high service and quality standards.
• Identify root causes of recurring customer issues and contribute to process improvements.
• Maintain accurate customer and case information within the relevant systems.
• Meet daily productivity, quality and customer satisfaction KPIs.
• Provide clear, calm and professional communication throughout every customer interaction.
• Participate in team meetings, 1:1s, workshops and improvement projects.
• Actively contribute feedback and ideas to improve the overall customer journey.

Conocimientos

Dutch language

English fluency

Customer service

Problem solving

Communication

KPI experience

Adaptability

Ownership mindset

Teamwork

Proactivity

Descripción del empleo

Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

• Provide customer support to Dutch-speaking customers via phone, email and live chat
• Handle customer questions, orders and product-related enquiries
• Resolve complex customer cases and identify practical solutions
• Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required
• Manage customer cases across multiple channels while maintaining high service and quality standards
• Identify root causes of recurring customer issues and contribute to process improvements
• Maintain accurate customer and case information within the relevant systems
• Meet daily productivity, quality and customer satisfaction KPIs
• Provide clear, calm and professional communication throughout every customer interaction
• Participate in team meetings, 1:1s, workshops and improvement projects
• Actively contribute feedback and ideas to improve the overall customer journey.

REQUIREMENTS

• Native or near-native Dutch language skills and fluent English
• A third language is an advantage
• Minimum 1 year of experience in a fast-paced customer-facing role
• Strong communication and interpersonal skills
• Natural problem-solving ability and a proactive approach to customer issues
• Ability to remain calm and effective under pressure
• Comfortable working with multiple communication channels and systems
• Experience working with KPIs and performance targets
• Strong adaptability and ability to thrive in a dynamic environment
• Open to direct feedback and continuous improvement
• Entrepreneurial and ownership-oriented mindset
• Already based in or near Valencia, Spain
• Valid eligibility to work in Spain / EU work eligibility
• Available to start as soon as possible.

BENEFITS

• Office-based working environment in Valencia
• Daily breakfast and lunch provided at the office
• Twice-weekly bootcamp in Turia Park
• Annual AI learning budget
• Internal mentorship and development opportunities
• Personal development workshops
• Comprehensive onboarding programme
• Regular employee recognition and company events
• Support with Spanish bureaucracy and NIE process
• 20% employee discount on company products
• Referral bonus of up to €600
• Paid time off for volunteering
• Donation matching programme
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• And much more!!!