DND Specialist

Changan Spain; Alcobendas; On-site; EUR 42,000 - 65,000; Full time

Job summary

Changan Spain seeks a Dealer Network Development Specialist to promote the brand across the national dealer network, ensuring top customer satisfaction, efficiency, and adherence to brand standards. The role emphasizes dealer training and overseeing development plans for both sales and aftersales.

The candidate will audit facilities, monitor progress, support onboarding of new dealers, and coordinate annual business planning with HQ, requiring frequent travel to dealerships throughout Spain.

Qualifications

• Minimum 5 years of experience in network development in automotive industry.
• Proficient in English and Spanish.
• Travel frequently up to 70% of the time.
• Strong communication and interpersonal skills.
• Ability to work independently and hold a driving license.

Responsibilities

• Implement the brand's network development plan nationwide at dealer level (sales and aftersales).
• Ensure facilities meet brand standards; report breaches and propose improvements.
• Define and implement an audit system to ensure network standards compliance.
• Audit corporate standards, facilities, interiors, signage and tools across dealerships.
• Monitor business performance against plans and feasibility studies.
• Support onboarding of new dealers and training initiatives as needed.

Skills

English

Spanish

Negotiation

Communication

Travel

Proactivity

Multicultural teamwork

Job description

The Dealer Network Development Specialist will guarantee the promotion of the business and the dealer network, as well as ensuring optimal compliance with brand standards that provide the highest levels of customer satisfaction, efficiency and improvements, focus specially in trainning for dealers.

Responsibilities:

• Implement the brand's network development plan and supervise the follow-up in the short, medium and long term, for the entire national territory at the dealers level, Sales and aftersales, guaranteeing correct compliance with the standards and guidelines contractual.
• Ensure that the facilities meet brand standards, both in construction and in facilities, equipment and corporate design. Report breaches of agreements reached with dealers, propose improvements and action plan to solve any issue.
• Definition and implementation of an audit system to ensure compliance with network standards.
• Conducting audits of corporate standards and corporate facilities, interiors, signage and tools, supporting and ensuring that dealerships comply with the different operational standards of safety, environment and corporate identity.
• Monitoring of the activity and the mandatory follow-up of the status of the business in comparison with the different business plans and feasibility plans.
• Monitoring of the appointment processes of new concessionaires and renewal projects.
• Defining and ensuring the requirements of the annual business plan and the timely presentation of said plan.
• Ensure the maintenance of an adequate dealer network for current and future business.
• Optimal management of internal projects with attention to time, quality and committed cost.
• Availability of professional support to distributors to meet the highest levels of customer satisfaction, efficiency and profitability.
• Ensure monthly measurement of customer satisfaction.
• Support onboarding of the new dealers.
• Ensure that each network dealer has the competency and/or competency plans necessary to meet business plan requirements.
• Support of training initiatives for dealer network employees as needed.
• Overall administration of support systems for all internal and external users.
• Prepare reports in order to provide management and HQ with sufficient information on the degree of compliance with contractual standards, network points, etc., as well as formulate proposals for a correct organization of dealers, action plan etc.
• Visit dealers and promote the Changan brand awareness among dealer networks.
• Identification of opportunities and synergies with other business units when required.

Requirements:

• Minimum 5 years of experience in network development areas with proved achievement in automotive industry, specially in trainning area (sales & product)
• Proficient level in English and Spanish
• Proactive, dynamic person, with social skills and negotiating skills.
• Able to travel frequently +70% time work is visiting dealers.
• Result-oriented with excellent communication and interpersonal skills in multi-cultural teams.
• Business Management skills is high valuated.
• Must be able to work independently, and have a driving license.