DND Specialist

Changan Spain; Alcobendas; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Changan Spain is seeking a Dealer Network Development Specialist to expand and protect the national dealer network, ensuring brand standards, customer satisfaction, efficiency and profitability. The role requires frequent dealer visits across Spain and active collaboration with Sales, Aftersales and HQ.

Candidates should have 2–3 years in automotive network development, be fluent in English and Spanish, and be able to travel +70% with a driving license.

Formación

• 2–3 years of experience in network development within the automotive industry.
• Proficient level in English and Spanish.
• Proactive, dynamic person with social and negotiating skills.
• Able to travel frequently with +70% time visiting dealers.
• Result-oriented with excellent communication and interpersonal skills in multicultural teams.
• Business Management skills highly valuated.
• Must be able to work independently and have a driving license.

Responsabilidades

• Implement the brand's network development plan and supervise follow-up for all dealers nationally, across Sales and aftersales.
• Ensure facilities meet brand standards in construction, equipment and corporate design; report breaches and propose improvements.
• Define and implement an audit system to ensure network standards compliance.
• Audit corporate standards, facilities, interiors, signage and tools at dealerships.
• Monitor activity and follow up on business plans and feasibility plans.
• Monitor appointment processes of new concessionaires and renewal projects.
• Define requirements of the annual business plan and timely presentation of said plan.
• Maintain an adequate dealer network for current and future business.
• Manage internal projects with focus on time, quality and cost.
• Provide professional support to distributors to meet customer satisfaction and profitability.
• Ensure monthly measurement of customer satisfaction.
• Support onboarding of new dealers.
• Ensure each dealer has competency plans and training as needed.
• Administer support systems for all users.
• Prepare reports for management and HQ on compliance and dealer alignment, and propose organization improvements.
• Visit dealers and promote Changan brand awareness among dealer networks.
• Identify opportunities and synergies with other business units when required.

Conocimientos

Negotiation

Communication

Interpersonal skills

Project management

Multicultural teams

Travel readiness

Bilingual EN/ES

Descripción del empleo

The Dealer Network Development Specialist will guarantee the promotion of the business and the dealer network, as well as ensuring optimal compliance with brand standards that provide the highest levels of customer satisfaction, efficiency and improvements.

Responsibilities:

• Implement the brand's network development plan and supervise the follow-up in the short, medium and long term, for the entire national territory at the dealers level, Sales and aftersales, guaranteeing correct compliance with the standards and guidelines contractual.
• Ensure that the facilities meet brand standards, both in construction and in facilities, equipment and corporate design. Report breaches of agreements reached with dealers, propose improvements and action plan to solve any issue.
• Definition and implementation of an audit system to ensure compliance with network standards.
• Conducting audits of corporate standards and corporate facilities, interiors, signage and tools, supporting and ensuring that dealerships comply with the different operational standards of safety, environment and corporate identity.
• Monitoring of the activity and the mandatory follow-up of the status of the business in comparison with the different business plans and feasibility plans.
• Monitoring of the appointment processes of new concessionaires and renewal projects.
• Defining and ensuring the requirements of the annual business plan and the timely presentation of said plan.
• Ensure the maintenance of an adequate dealer network for current and future business.
• Optimal management of internal projects with attention to time, quality and committed cost.
• Availability of professional support to distributors to meet the highest levels of customer satisfaction, efficiency and profitability.
• Ensure monthly measurement of customer satisfaction.
• Support onboarding of the new dealers.
• Ensure that each network dealer has the competency and/or competency plans necessary to meet business plan requirements.
• Support of training initiatives for dealer network employees as needed.
• Overall administration of support systems for all internal and external users.
• Prepare reports in order to provide management and HQ with sufficient information on the degree of compliance with contractual standards, network points, etc., as well as formulate proposals for a correct organization of dealers, action plan etc.
• Visit dealers and promote the Changan brand awareness among dealer networks.
• Identification of opportunities and synergies with other business units when required.

Requirements:

• Minimum 2-3 years of experience in network development areas with proved achievement in automotive industry.
• Proficient level in English and Spanish
• Proactive, dynamic person, with social skills and negotiating skills.
• Able to travel frequently +70% time work is visiting dealers.
• Result-oriented with excellent communication and interpersonal skills in multi-cultural teams.
• Business Management skills is high valuated.
• Must be able to work independently, and have a driving license.