Digital Training Tools Technician

Westinghouse Electric Company LLC; San Sebastián de los Reyes; Híbrido; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lunch allowance

Private health insurance

Life insurance

Employee Assistance Program

Descripción de la vacante

Westinghouse Electric Company LLC is seeking a Digital Training Tools Technician to support digital training applications and ensure quality assurance across tools. You will collaborate with global teams, including the US and Europe, working with Azure DevOps, Figma, Postman, and ServiceNow to improve training experiences.

You will report to the Digital Training Tools Manager and be based in Madrid or L'Hospitalet de l'Infant, in a hybrid work arrangement with strong emphasis on teamwork and

Formación

• Formal training (secondary or higher level) in Web applications or a related topic.
• 1+ years of experience with e-learning and digital training tools, digital product design, software development and technology.
• Experience with Azure DevOps, Figma, Postman, or ServiceNow is desirable.

Responsabilidades

• User support. You will bring the voice of the customer to the technical team and will be an important part in understanding the needs and pain points of our users.
• Quality Assurance. You will help the team verify the new features and fixes introduced in the products are meeting the expected quality level. Even though we belief on automated testing, we also rely on expert human verification.
• Platform administration. You will have an active role in administering the platforms for digital training we run in the company.
• Technical support. You will provide second level support to the Help Desk team when they need additional help.

Conocimientos

Web applications

E-learning tools

Software development

Herramientas

Azure DevOps

Figma

Postman

ServiceNow

Descripción del empleo

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Welcome to the future of nuclear energy, where Westinghouse Electric Company is leading the field with expertise and progress to shape the power of tomorrow.

At Westinghouse, innovation is in our DNA. We are creative. We think differently. We reimagine the possible across the nuclear industry every day.

About the role:

As a Digital Training Tools Technician you will be part of a team supporting several applications for digital training. Your mission is to contribute to the support and quality assurance of our digital training tools.

You will work with colleagues and users globally, especially in the US and Europe.

You will work with our web applications and software management tools such as Azure DevOps, Figma, Postman, or ServiceNow.

We use an iterative, team-based approach for our development process and work close to other teams and profiles, such as business, user experience, graphical design, training developers, help desk, or IT to achieve our goals. Constant dialogue with all of them is an expectation for all the members of our team.

We work in an open-communication environment, and you are expected to feel comfortable working in a team, with frequent communication and dialog with all the team members.

We are looking for a team player.

You will report to the Digital Training Tools Manager and be located at Madrid or L'Hospitalet de l'Infant.

Main Responsibilities:

• User support. You will bring the voice of the customer to the technical team and will be an important part in understanding the needs and pain points of our users.
• Quality Assurance. You will help the team verify the new features and fixes introduced in the products are meeting the expected quality level. Even though we belief on automated testing, we also rely on expert human verification.
• Platform administration. You will have an active role in administering the platforms for digital training we run in the company.
• Technical support. You will provide second level support to the Help Desk team when they need additional help.

Qualifications:

• Formal training (secondary or higher level) in Web applications or a related topic.
• 1+ years of previous experience with e-learning and digital training tools, digital product design, software development and technology.
• Experience with tools such as Azure DevOps, Figma, Postman, or ServiceNow is also interesting.

#LI-Hybrid

Why Westinghouse?

We know that to put forth your best effort, you need to be challenged and enjoy what you do in a supportive and respectful environment. We aim to maintain this balance by offering our employees the amenities, benefits and training they need to reach personal and professional goals.

Below is an example of what employees in Spain can expect:

• Attractive compensation.
• Hybrid model of work.
• High flexibility and autonomy.
• Great benefits and safety:
  • Peer-to-peer recognition program.
  • Lunch allowance.
  • Private health insurance.
  • Life insurance.
  • Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• Learning and development opportunities.
• We encourage our employees to participate in community service events and other team-building activities to strengthen their bonds and inspire each other.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.