Digital Product Owner - Salesforce - Order to Cash

Sanofi; Barcelona; In loco; EUR 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

Sanofi is seeking a senior Digital Product Owner - Salesforce - Order to Cash based in Barcelona. You will bridge business strategy with technical delivery, owning the product roadmap for Customer Contact Management and leveraging Salesforce Service Cloud and Einstein AI to drive omnichannel experiences.

You will collaborate across geographies with Sales, Fulfillment, Trade, and Supply Chain units, and lead agile teams to deliver data-driven solutions that improve customer satisfaction and

Competenze

• Bachelor's degree in a related field.
• PSPO I certification is required.
• Salesforce Product Owner certification is required.
• 7–10 years of digital product management experience in enterprise environments.
• 5+ years hands-on Salesforce platform experience.
• 3+ years in senior product owner or product management role.
• Strong Salesforce AI and automation background.
• Experience in Order to Cash, Customer Service Management, or related processes.

Mansioni

• Own product roadmap and full lifecycle from ideation to retirement.
• Develop and execute comprehensive digital strategy for Customer Contact Management.
• Drive product forecasting and business case development.
• Lead agile development teams using Scrum methodology.
• Define user stories and acceptance criteria.
• Prioritize backlog based on business value; manage backlog in Confluence and Jira.
• Collaborate with Order to Cash, GPO/GPL, and other stakeholders.
• Present plans to senior leadership and executive stakeholders.
• Lead deployment and governance of Salesforce Service Cloud and Agentforce.

Conoscenze

Agile Methodology

Data-Driven Decision Making

Stakeholder Management

Product Development Lifecycle

Digital Product Management

Product Forecasting

Customer-Focused

Technical Fluency

Formazione

Bachelor's degree in Business, Engineering, Computer Science, or related field

Professional Scrum Product Owner I (PSPO I)

Salesforce Product Owner certification

Strumenti

Salesforce Service Cloud

Salesforce Agentforce Platform

ERP Systems

APIs & Integrations

UX Design

Descrizione del lavoro

Digital Product Owner - Salesforce - Order to Cash

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

About The Team

Our ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.

We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.

Our Critical Success Factors

• Community. Building an engaged and collaborative team that attracts and develops top digital talent
• Excellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity
• Digitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystem

Main Responsibilities

• Product Ownership & Strategy
• Develop and execute comprehensive digital strategy for Customer Contact Management
• Own the product roadmap and full lifecycle management (ideation to retirement)
• Drive product forecasting and business case development
• Support budget tracking and reporting
• Stakeholder Management & Collaboration
• Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements
• Manage complex stakeholder relationships across multiple business units and geographies
• Partner with Customer Fulfilment, Trade, and Supply Chain teams
• Present to senior leadership and executive stakeholders
• Agile Product Development
• Lead agile development teams using Scrum methodology
• Define user stories, acceptance criteria, and product requirements
• Prioritize product backlog based on business value
• Manage backlog using Confluence and Jira
• Customer-Centric Innovation
• Drive customer-focused product decisions using data-driven insights
• Optimize customer contact processes for satisfaction and efficiency
• Leverage Salesforce Service Cloud for omnichannel customer contact management
• Implement AI-powered solutions and Einstein AI features
• Digital Transformation & Automation
• Lead digitalization initiatives for customer contact processes
• Implement RPA and AI-driven tools
• Ensure responsible AI implementation
• Salesforce Service Cloud & Agentforce Leadership
• Serve as product authority for Salesforce Service Cloud
• Lead deployment and governance of Salesforce Agentforce
• Manage platform integrations with ERP systems

Education & Certifications (Required)

• Bachelor's degree in Business, Engineering, Computer Science, or related field
• Professional Scrum Product Owner I (PSPO I) certification
• Salesforce Product Owner certification

Experience Requirements

• 7-10 years of digital product management experience in enterprise environments
• 5+ years of hands-on experience with the Salesforce platform and ecosystem
• 3+ years in a senior product owner or product management role
• Strong Salesforce AI and automation background
• Experience in Order to Cash, Customer Service Management, or related business processes

Technical Skills (Required Levels)

• Salesforce Service Cloud - Advanced
• Salesforce Agentforce Platform - Experienced
• AI & Automation Capabilities - Experienced
• Technical Acumen (CRM, APIs, Integrations) - Experienced
• User Experience (UX) Design - Experienced
• ERP Systems - Experienced
• Data Analysis & Business Intelligence - Experienced

Functional Skills (Required Levels)

• Agile Methodology - Advanced
• Data-Driven Decision Making - Advanced
• Stakeholder Management - Advanced
• Product Development Lifecycle - Advanced
• Digital Product Management - Advanced
• Product Forecasting - Advanced
• Customer-Focused - Advanced
• Business Acumen (Pharma/Order to Cash) - Advanced

Strongly Preferred Qualifications

• Salesforce Agentforce certification or active enrollment
• Salesforce Service Cloud Administrator or Advanced Administrator certification
• Pharmaceutical or healthcare industry experience (significant competitive advantage)

Key Competencies

• Customer-Focused (Advanced)
• Innovation Mindset (Advanced)
• Collaborative Leadership (Advanced)
• Data-Driven Decision Making (Advanced)
• Agile Mindset (Advanced)
• Technical Fluency (Advanced)

This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment.

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