End-To-End Order Specialist - B2B Pharma

Centrient Pharmaceuticals; Barcelona; Hybrid; EUR 60,000 - 89,000; Full time

Job summary

Sanofi in Barcelona is seeking a Digital Product Owner for Salesforce and Order to Cash to lead the digital strategy and product roadmap. You will own lifecycle management, work with cross-functional teams across geographies, and ensure data-driven decisions drive customer-centric improvements.

You will combine deep Salesforce expertise with AI/automation to optimize customer contact processes, while guiding platform governance and ERP integrations in a hybrid work model.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field.
• PSPO I certification is required.
• Salesforce Product Owner certification preferred.
• 7-10 years of digital product management in enterprise environments.
• 5+ years hands-on Salesforce platform experience.
• 3+ years in a senior product owner or product management role.
• Strong Salesforce AI and automation background.
• Experience in Order to Cash, Customer Service Management, or related processes.

Responsibilities

• Develop and execute a comprehensive digital strategy for Customer Contact Management.
• Own the product roadmap and lifecycle from ideation to retirement.
• Drive product forecasting and business case development.
• Support budget tracking and reporting.
• Collaborate with Order to Cash stakeholders and translate needs into requirements.
• Lead agile development teams using Scrum and manage backlog in Confluence/Jira.

Skills

Salesforce Service Cloud

Salesforce Agentforce Platform

AI & Automation Capabilities

Technical Acumen

UX Design

ERP Systems

Data Analysis & BI

Agile Methodology

Data-Driven Decision Making

Stakeholder Management

Product Development Lifecycle

Digital Product Management

Product Forecasting

Customer-Focused

Business Acumen (Pharma/Order to Cash)

Education

Bachelor's degree

PSPO I

Salesforce Product Owner certification

Tools

Salesforce Service Cloud

Salesforce Agentforce Platform

Job description

Digital Product Owner - Salesforce - Order to Cash

Hoy

Barcelona
Full time
R
**Digital Product Owner - Salesforce - Order to Cash**
**About Sanofi**
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
**About the Team**
Our ambition is to deliver best-in‑class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.
We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.
**Our Critical Success Factors** **- We focus on three key drivers:**
+ **Community.** Building an engaged and collaborative team that attracts and develops top digital talent
+ **Excellence.** Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity
+ **Digitalization.** Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystem
**Main Responsibilities**
**1. Product Ownership & Strategy**
+ Develop and execute comprehensive digital strategy for Customer Contact Management
+ Own the product roadmap and full lifecycle management (ideation to retirement)
+ Drive product forecasting and business case development
+ Support budget tracking and reporting
**2. Stakeholder Management & Collaboration**
+ Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements
+ Manage complex stakeholder relationships across multiple business units and geographies
+ Partner with Customer Fulfilment, Trade, and Supply Chain teams
+ Present to senior leadership and executive stakeholders
**3. Agile Product Development**
+ Lead agile development teams using Scrum methodology
+ Define user stories, acceptance criteria, and product requirements
+ Prioritize product backlog based on business value
+ Manage backlog using Confluence and Jira
**4. Customer-Centric Innovation**
+ Drive customer-focused product decisions using data-driven insights
+ Optimize customer contact processes for satisfaction and efficiency
+ Leverage Salesforce Service Cloud for omnichannel customer contact management
+ Implement AI-powered solutions and Einstein AI features
**5. Digital Transformation & Automation**
+ Lead digitalization initiatives for customer contact processes
+ Implement RPA and AI-driven tools
+ Ensure responsible AI implementation
**6. Salesforce Service Cloud & Agentforce Leadership**
+ Serve as product authority for Salesforce Service Cloud
+ Lead deployment and governance of Salesforce Agentforce
+ Manage platform integrations with ERP systems
**Must-Have Experience**
**Education & Certifications (Required)**
+ **Bachelor's degree** in Business, Engineering, Computer Science, or related field
+ **Professional Scrum Product Owner I (PSPO I)** certification
+ **Salesforce Product Owner** certification
**Experience Requirements**
+ **7-10 years** of digital product management experience in enterprise environments
+ **5+ years** of hands‑on experience with the Salesforce platform and ecosystem
+ **3+ years** in a senior product owner or product management role
+ Strong Salesforce AI and automation background
+ Experience in Order to Cash, Customer Service Management, or related business processes
**Technical Skills (Required Levels)**
+ **Salesforce Service Cloud** - Advanced
+ **Salesforce Agentforce Platform** - Experienced
+ **AI & Automation Capabilities** - Experienced
+ **Technical Acumen** (CRM, APIs, Integrations) - Experienced
+ **User Experience (UX) Design** - Experienced
+ **ERP Systems** - Experienced
+ **Data Analysis & Business Intelligence** - Experienced
**Functional Skills (Required Levels)**
+ **Agile Methodology** - Advanced
+ **Data-Driven Decision Making** - Advanced
+ **Stakeholder Management** - Advanced
+ **Product Development Lifecycle** - Advanced
+ **Digital Product Management** - Advanced
+ **Product Forecasting** - Advanced
+ **Customer-Focused** - Advanced
+ **Business Acumen** (Pharma/Order to Cash) - Advanced
**Strongly Preferred Qualifications**
+ **Salesforce Agentforce certification** or active enrollment
+ **Salesforce Service Cloud Administrator** or Advanced Administrator certification
+ **Pharmaceutical or healthcare industry experience** (significant competitive advantage)
**Key Competencies**
+ Customer-Focused (Advanced)
+ Innovation Mindset (Advanced)
+ Collaborative Leadership (Advanced)
+ Data-Driven Decision Making (Advanced)
+ Agile Mindset (Advanced)
+ Technical Fluency (Advanced)
This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment.
#LI-Hybrid #BarcelonaHub #SanofiHubs
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
The salary range for this position is :59,600.00 - 89,400.00
Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.
We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives.
We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.
Discover more about us visiting or via our movie We are Sanofi ( a career that makes a difference.
Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug‑discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities.
This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.