Digital Product Owner - Salesforce - Order to Cash

Sanofi Group; Barcelona; Hybrid; EUR 60,000 - 89,000; Full time

Job summary

Sanofi is seeking a Digital Product Owner for Salesforce–Order to Cash to shape the customer contact management strategy. You will own the product roadmap, forecast value, and partner with global teams to translate needs into actionable requirements across the O2C lifecycle.

You will lead agile development, define user stories, and prioritise backlog while driving AI-enabled enhancements within Salesforce Service Cloud and ERP integrations.

Qualifications

• Bachelor's degree or equivalent in a related field.
• PSPO I certification is required or in progress.
• Salesforce Product Owner certification required.

Responsibilities

• Define product strategy and roadmap for Customer Contact Management.
• Align with Order to Cash and other stakeholders across geographies.
• Own backlog: write user stories, acceptance criteria, prioritize backlog.
• Lead agile squads using Scrum and monitor progress with Confluence/Jira.
• Leverage Salesforce Service Cloud and AI features for omnichannel support.
• Drive digital transformation and automation initiatives.

Skills

Stakeholder management

Agile product management

Data-driven decision making

Leadership

Strategic thinking

Communication

Education

Bachelor's degree in Business, Engineering, Computer Science, or related field

Professional Scrum Product Owner I (PSPO I)

Salesforce Product Owner certification

Tools

Salesforce Service Cloud

Salesforce Agentforce

CRM integrations

Job description

Digital Product Owner - Salesforce - Order to Cash

About Sanofi We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

About the Team

Our ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance. We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.

Our Critical Success Factors

We focus on three key drivers: Community. Building an engaged and collaborative team that attracts and develops top digital talent Excellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity Digitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystem

Main Responsibilities

1. Product Ownership & Strategy Develop and execute comprehensive digital strategy for Customer Contact Management Own the product roadmap and full lifecycle management (ideation to retirement) Drive product forecasting and business case development Support budget tracking and reporting
2. Stakeholder Management & Collaboration Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements Manage complex stakeholder relationships across multiple business units and geographies Partner with Customer Fulfilment, Trade, and Supply Chain teams Present to senior leadership and executive stakeholders
3. Agile Product Development Lead agile development teams using Scrum methodology Define user stories, acceptance criteria, and product requirements Prioritize product backlog based on business value Manage backlog using Confluence and Jira
4. Customer-Centric Innovation Drive customer-focused product decisions using data-driven insights Optimize customer contact processes for satisfaction and efficiency Leverage Salesforce Service Cloud for omnichannel customer contact management Implement AI-powered solutions and Einstein AI features
5. Digital Transformation & Automation Lead digitalization initiatives for customer contact processes Implement RPA and AI-driven tools Ensure responsible AI implementation
6. Salesforce Service Cloud & Agentforce Leadership Serve as product authority for Salesforce Service Cloud Lead deployment and governance of Salesforce Agentforce Manage platform integrations with ERP systems

Must-Have Experience Education & Certifications (Required)

• Bachelor's degree in Business, Engineering, Computer Science, or related field
• Professional Scrum Product Owner I (PSPO I) certification
• Salesforce Product Owner certification

Experience Requirements

• 7-10 years of digital product management experience in enterprise environments
• 5+ years of hands-on experience with the Salesforce platform and ecosystem
• 3+ years in a senior product owner or product management role
• Strong Salesforce AI and automation background
• Experience in Order to Cash, Customer Service Management, or related business processes

Technical Skills (Required Levels)

• Salesforce Service Cloud - Advanced
• Salesforce Agentforce Platform - Experienced
• AI & Automation Capabilities - Experienced
• Technical Acumen (CRM, APIs, Integrations) - Experienced
• User Experience (UX) Design - Experienced
• ERP Systems - Experienced
• Data Analysis & Business Intelligence - Experienced

Functional Skills (Required Levels)

• Agile Methodology - Advanced
• Data-Driven Decision Making - Advanced
• Stakeholder Management - Advanced
• Product Development Lifecycle - Advanced
• Digital Product Management - Advanced
• Product Forecasting - Advanced
• Customer-Focused - Advanced
• Business Acumen (Pharma/Order to Cash) - Advanced

Key Competencies

• Customer-Focused (Advanced)
• Innovation Mindset (Advanced)
• Collaborative Leadership (Advanced)
• Data-Driven Decision Making (Advanced)
• Agile Mindset (Advanced)
• Technical Fluency (Advanced)

Strongly Preferred Qualifications

• Salesforce Agentforce certification or active enrollment
• Salesforce Service Cloud Administrator or Advanced Administrator certification
• Pharmaceutical or healthcare industry experience (significant competitive advantage)

This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment.

#LI-Hybrid #BarcelonaHub #SanofiHubs

Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

The salary range for this position is :€59,600.00 - €89,400.00 Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.

We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.

Discover more about us visiting www.sanofi.com or via our movie

We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.