Digital Banking Customer Advisor (12-Month FTC)

santander; España; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Pension plan

Share plans

Staff product discounts

Healthcare benefits

Job summary

Santander UK is seeking a Customer Service Consultant for the Peterborough area. The role focuses on face-to-face, phone, and video support to meet banking needs, and on guiding customers in digital banking use.

You will identify suitable products, resolve queries, and nurture long-term relationships with clients. You’ll work in a collaborative environment, improving service delivery and promoting self-service.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel

Financial products

Job description

Santander UK is seeking a Customer Service Consultant for the Peterborough area. The role focuses on face-to-face, phone, and video support to meet banking needs, and on guiding customers in digital banking use.

You will identify suitable products, resolve queries, and nurture long-term relationships with clients. You’ll work in a collaborative environment, improving service delivery and promoting self-service.