Multichannel Banking Advisor (12m FTC)

santander; España; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Flexible benefits allowance

Bonus scheme

Holiday entitlement

Private healthcare

Pension

Job summary

Santander UK is seeking a Customer Service Consultant at the Ayr TSB branch on a 12-month FTC. You will support customers across face-to-face, telephone, and video channels, promoting digital banking and providing personalised service.

The starting salary is £25,000 with a £500 flexible benefits allowance and an 8% discretionary bonus. 25 days' holiday, private healthcare, and a pension are also offered.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service across channels

Financial products knowledge

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant at the Ayr TSB branch on a 12-month FTC. You will support customers across face-to-face, telephone, and video channels, promoting digital banking and providing personalised service.

The starting salary is £25,000 with a £500 flexible benefits allowance and an 8% discretionary bonus. 25 days' holiday, private healthcare, and a pension are also offered.