Customer Service Consultant: Digital Banking & Branch Support

santander; España; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

25 days' holiday plus bank holidays, 2

£500 flexible benefit allowance

Discretionary 8% performance bonus

Healthcare benefits

Pension contributions

Staff product discounts

Share in Santander's success

Job summary

Santander UK is seeking a Customer Service Consultant at the Beverley branch to help customers manage their finances with confidence across in-branch, phone and video channels. You will promote digital banking adoption while delivering a personal, service-focused experience.

You will use strong communication to understand needs, propose suitable products, and resolve queries, building trusted relationships with customers and colleagues.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identifying the most suitable products and services.
• Resolve customer queries efficiently and providing clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multichannel support

Digital banking

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant at the Beverley branch to help customers manage their finances with confidence across in-branch, phone and video channels. You will promote digital banking adoption while delivering a personal, service-focused experience.

You will use strong communication to understand needs, propose suitable products, and resolve queries, building trusted relationships with customers and colleagues.