Digital Banking Advisor - Customer Service (Branch)

santander; España; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Salary £25,000 + £500 flexible benefit

Discretionary bonus (8% of salary)

25 days' holiday + bank holidays

Pension contribution

Staff product discounts

Job summary

Santander UK is seeking a Customer Service Consultant for a 12 Month FTC at the Huddersfield TSB branch. You will assist customers in-person and digitally, guiding them to use online and mobile banking while delivering a personal, trusted service.

You will help customers select suitable products, resolve queries, and build long-term loyalty through proactive engagement and collaboration with teammates.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs
• Help customers build confidence in using digital banking services, including mobile and online platforms
• Understand customer needs and proactively identify the most suitable products and services
• Resolve customer queries efficiently and provide clear, practical solutions
• Build strong, lasting relationships through personalised service and regular engagement
• Encourage digital self-service adoption using customer devices and in-branch technology
• Collaborate with colleagues to deliver a consistent and high-quality customer experience
• Identify opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Financial products

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant for a 12 Month FTC at the Huddersfield TSB branch. You will assist customers in-person and digitally, guiding them to use online and mobile banking while delivering a personal, trusted service.

You will help customers select suitable products, resolve queries, and build long-term loyalty through proactive engagement and collaboration with teammates.