Desktop Support Technician (EUC)

Cognizant; Madrid; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant tickets

Referral program

Training and certification

International and collaborative work

Descripción de la vacante

Cognizant is hiring a Desktop Support Technician (EUC) in Madrid to provide on-site deskside support for end users. You will manage incidents and requests via ServiceNow, install and troubleshoot hardware and software, and support Windows devices, Microsoft 365, and imaging activities.

The role requires fluent English and Spanish, and daily onsite presence in a modern workplace with collaboration across global teams. A permanent contract and opportunities for training are offered.

Formación

• Experience in Desktop Support, Deskside Support, IT Support, or EUC environments.
• Experience with ServiceNow ticket management.
• Strong knowledge of Microsoft 365 and Windows environments.
• Hands-on experience troubleshooting hardware and software issues.
• Excellent customer service and communication skills.
• Fluent English and Spanish.

Responsabilidades

• Provide on-site deskside support to end users.
• Manage incidents and requests through ServiceNow.
• Install, configure, and troubleshoot hardware and software.
• Support Windows devices, laptops, desktops, tablets, and mobile devices.
• Provide support for Microsoft 365 applications.
• Perform hardware replacements and device upgrades.
• Support Windows 11 deployments and imaging activities.
• Manage inventory, asset tracking, and hardware requests.
• Coordinate equipment shipments and vendor deliveries.
• Create and maintain technical documentation and knowledge articles.

Conocimientos

Desktop Support

EUC

ServiceNow

Microsoft 365

Windows environments

Fluent English

Fluent Spanish

Herramientas

ServiceNow

Descripción del empleo

Desktop Support Technician (EUC)

English & Spanish Required | Spain | 100% On-site

Are you passionate about technology and enjoy helping users solve technical issues? Join Cognizant and become part of an international team supporting a modern workplace environment with the latest digital workplace technologies.

Why choose Cognizant?

Modern Technologies
Work with Microsoft 365, Windows 11, Intune, and enterprise support tools.

International Environment
Collaborate with global teams and use your English and Spanish skills every day.

Continuous Learning
Access training platforms, certifications, and career development opportunities.

Career Growth
Develop your expertise in End User Computing and Workplace Services while building your long-term career at Cognizant.

Supportive Team Culture
Join a collaborative team where knowledge sharing and teamwork are key.

What you'll do

• Provide on-site deskside support to end users.
• Manage incidents and requests through ServiceNow.
• Install, configure, and troubleshoot hardware and software.
• Support Windows devices, laptops, desktops, tablets, and mobile devices.
• Provide support for Microsoft 365 applications.
• Perform hardware replacements and device upgrades.
• Support Windows 11 deployments and imaging activities.
• Manage inventory, asset tracking, and hardware requests.
• Coordinate equipment shipments and vendor deliveries.
• Create and maintain technical documentation and knowledge articles.

What we're looking for

Mandatory

• Experience in Desktop Support, Deskside Support, IT Support, or EUC environments.
• Experience with ServiceNow ticket management.
• Strong knowledge of Microsoft 365 and Windows environments.
• Hands-on experience troubleshooting hardware and software issues.
• Excellent customer service and communication skills.
• Fluent English and Spanish.

Nice to Have

• Experience with Microsoft Intune and mobile device management.
• Windows 11 imaging and deployment experience.
• Asset and inventory management experience.

What we offer

• Permanent contract.
• Competitive salary package.
• Restaurant tickets.
• Referral program.
• Training and certification opportunities.
• International and collaborative work environment.

Please note: This position is 100% office-based and requires daily on-site presence to provide hands-on support to end users and manage workplace devices.