Desktop Support Engineer

Sharp Brains; Vitoria; Presencial; EUR 36.000 - 54.000; Jornada completa

Descripción de la vacante

Sharp Brains in Madrid, Spain, is seeking an FTE Hub IT Support Specialist to deliver end-to-end desktop and user support in a 24/7 on-site environment.

You will handle IMAC activities, OS imaging, patching, and hardware replacements while using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.

Formación

• End-user IT support experience in a corporate environment.
• Familiar with desktop/laptop hardware and software troubleshooting.
• Experience with ITIL incident, problem and service requests management.

Responsabilidades

• Provided end-to-end technical support for desktops and laptops, incl. troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities and break/fix tasks for end-user devices.
• Managed full lifecycle of desktop devices including configuration, patching, OS imaging, and hardware replacements.
• Delivered support using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.
• Administered approved software installations, updates, and security patching per IT policy.
• Provided remote and deskside support using EUC tools; supported MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Acted as the primary onsite contact during critical escalations or outages for VIPs.
• Supported printers, scanners, and peripherals, including troubleshooting and maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution and hardware inventory for internal reference.
• Demonstrated familiarity with Windows OS environments and basic MAC handling; followed ITIL for IT services.

Conocimientos

VIP support

ITIL

Desktop support

Herramientas

SCCM

Intune

ServiceNow

Active Directory

VPN

MS Office

Descripción del empleo

Skill Set : DSSL1

Designation : FTE Hub 24/7

Language : English C1 & Local C1

Contract : B2B/Freelance

Days Per Week : 24/7

Location : Madrid ,Spain

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.