VIP Onsite Desktop Support Engineer (24/7)

Sharp Brains; Arbo; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Sharp Brains in Madrid, Spain seeks an experienced IT Support Specialist. You will provide end-user desktop support for Windows environments, handle IMAC tasks, and manage the full desktop lifecycle with SCCM/Intune. Remote and on-site work will be part of a 24/7 support posture, including VIP incident management.

The role requires strong knowledge of Active Directory, VPN, and Office apps, plus ITIL-based incident and problem management. Excellent communication and documentation are essential.

Formación

• End-user desktop support for Windows environments.
• Experience with ITIL processes and incident handling.
• Familiarity with endpoint management tools (SCCM/Intune).
• Ability to provide VIP and on-site escalation support.
• Knowledge of Active Directory, VPN access, and Office applications.
• Strong communication and documentation skills.

Responsabilidades

• Provide end-to-end technical support for desktops and laptops.
• Handle IMAC tasks (Install, Move, Add, Change) and break/fix.
• Manage desktop lifecycle: config, patching, imaging, hardware swaps.
• Deliver support via SCCM, Intune, and ServiceNow for tickets.
• Install updates and security patches per IT policy.
• Offer remote and on-site support using EUC tools.
• Ensure security policy compliance and antivirus monitoring.
• Provide VIP on-site contact during outages or escalations.
• Support printers, scanners, and peripherals; routine maintenance.
• Assist with Active Directory tasks and basic user mgmt.
• Document incident resolution and hardware inventory procedures.
• Support Windows and macOS environments and mobile devices.
• Follow ITIL practices for incident, problem, and service requests.

Conocimientos

Desktop support

End-user computing

VIP support

Remote support

Windows OS

Active Directory

Herramientas

SCCM

Intune

ServiceNow

VPN

Descripción del empleo

Sharp Brains in Madrid, Spain seeks an experienced IT Support Specialist. You will provide end-user desktop support for Windows environments, handle IMAC tasks, and manage the full desktop lifecycle with SCCM/Intune. Remote and on-site work will be part of a 24/7 support posture, including VIP incident management.

The role requires strong knowledge of Active Directory, VPN, and Office apps, plus ITIL-based incident and problem management. Excellent communication and documentation are essential.