Desktop Support Engineer

Sharp Brains; Valencia; Presencial; EUR 30.000 - 41.000; Jornada completa

Descripción de la vacante

Sharp Brains in Madrid, Spain, is seeking an IT desktop support professional for a 24/7, on-site role under a B2B/freelance contract. You will provide end-user support across desktops and laptops, manage IMAC tasks, and oversee OS imaging, patching, and hardware replacements.

You will use SCCM, Intune, and ServiceNow for ticketing, asset tracking, and remote assistance, while ensuring security compliance and ITIL-aligned processes.

Responsabilidades

• Provided end-to-end technical support for desktop and laptop systems, troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor hardware replacements.
• Delivered support using SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered software installations, updates, and security patching in line with IT policies.
• Provided remote and deskside support using EUC tools and supported MS Office, Outlook, and VPN clients.
• Ensured security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as onsite contact during escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained incident resolution and hardware inventory documentation for internal reference.
• Familiar with Windows OS environments, mobile device support, and basic Mac device handling.
• Followed ITIL practices for incident, problem, and service request management.

Conocimientos

Technical support

SCCM

Intune

ServiceNow

Active Directory

Windows OS

VPN

ITIL

VIP support

Remote support

Herramientas

SCCM

Intune

ServiceNow

Active Directory

Descripción del empleo

Skill Set : DSSL1

Designation : FTE Hub 24/7

Language : English C1 & Local C1

Contract : B2B/Freelance

Days Per Week : 24/7

Location : Madrid ,Spain

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.