Deskside Engineer - Client Site (Madrid)

HCLTech; Comunidad de Madrid; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Competitive salary

Private health and life insurance from

day one in the company

Working hours: Monday to Friday

Descripción de la vacante

HCLTech Madrid is seeking a Deskside Support Engineer to provide on-site IT support at a client site in Madrid. This client-facing role requires strong communication and stakeholder management skills.

The successful candidate will act as an on-site point of contact for end-user IT issues, delivering high-quality technical support, and coordinating with Spanish and English-speaking users to resolve tickets efficiently.

Formación

• Minimum 2.5 years of end-user IT support experience.
• Proven deskside/on-site support experience.
• Strong communication and interpersonal skills.
• Ability to work independently and manage priorities in live environment.

Responsabilidades

• Provide hands-on deskside support to end users at the client site.
• Troubleshoot hardware, software, and workplace IT issues.
• Serve as on-site point of contact for IT requests.
• Maintain high customer service levels in a client-facing setting.
• Communicate with users in Spanish and English.
• Log, update and resolve tickets per SLAs.

Descripción del empleo

HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit hcltech.com

About the Role

We are seeking a Deskside Support Engineer to provide on-site IT support at one of our client’s locations in Madrid. This is a client-facing role, requiring strong communication and stakeholder management skills. The successful candidate will act as an occasional point of contact for end-user IT issues and will deliver high-quality technical support services.

Key Responsibilities

• Provide hands-on deskside support to end users at the client site
• Troubleshoot and resolve hardware, software, and workplace IT issues
• Act as an on-site point of contact for IT-related requests when required
• Deliver a consistently high level of customer service in a client-facing environment
• Communicate clearly with users and stakeholders in Spanish and English
• Log, update, and resolve tickets in line with agreed SLAs and processes
• Escalate complex issues appropriately while maintaining ownership and follow-up

Required Experience & Skills

• Minimum 2.5 years of technical experience providing end-user IT support
• Proven experience in a deskside / on-site support role
• Strong communication and interpersonal skills
• Comfortable working directly with clients and stakeholders
• Ability to work independently and manage priorities in a live environment

Nice to Have

• Experience supporting enterprise environments
• Familiarity with IT service management tools and ITIL practices
• Exposure to Microsoft 365, Windows, and workplace technologies

Required Language Thresholds:

• Fluent in Spanish
• English ( B2 Level)

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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