Dental Tech Customer Success Manager

3Shape; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

3Shape in Madrid is seeking a Customer Success Manager to drive proactive engagement with customers and ensure they achieve maximum value from our dental CAD/CAM solutions. You will educate end users and establish close, long-term relationships across the extended 3Shape team to deliver exceptional service.

The role requires strong communication, a customer-centric mindset and the ability to collaborate with Inside Sales, HQ functions, resellers and Support.

Formación

• Ability to drive customer success initiatives and outcomes.
• Strong customer-centric mindset with a focus on satisfaction.
• Proven skills in stakeholder communication and relationship management.
• Creative problem-solving and proactive issue resolution.
• Excellent attention to detail and organizational discipline.
• Comfort with adopting and explaining new technology to users.
• Commitment to ethical conduct and regulatory compliance.

Responsabilidades

• On-board new 3Shape customers and collaborate with Support to complete onboarding.
• Educate customers on training, support and available resources.
• Establish recurring touchpoints with end users.
• Build and maintain strong customer relationships.
• Proactive service calls to drive retention and usage.
• Provide personalized trainings to increase adoption.
• Guide customers to resources (webinars, trainings, assets).
• Serve as escalation point to internal teams as needed.
• Share customer insights and feedback to the organization.
• Expand adoption and usage of 3Shape solutions.
• Review adoption and usage with customers.
• Share best practices and use cases for 3Shape solutions.
• Educate customers on features and potential add-ons to maximize value.
• Keep customers informed about product updates and events.
• Identify sales leads and connect customers to the sales team.

Conocimientos

Results orientation

Customer orientation

Stakeholder management

Problem-solving

Attention to detail

Technologically savvy

Ethical conduct

Descripción del empleo

3Shape in Madrid is seeking a Customer Success Manager to drive proactive engagement with customers and ensure they achieve maximum value from our dental CAD/CAM solutions. You will educate end users and establish close, long-term relationships across the extended 3Shape team to deliver exceptional service.

The role requires strong communication, a customer-centric mindset and the ability to collaborate with Inside Sales, HQ functions, resellers and Support.