Digital Treatment Planning Success Partner

Straumann Group; Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Straumann Group in Madrid, Spain, seeks a professional to support digital treatment planning and customer experience across the planning journey. The role requires collaborating with the planning team, clarifying treatment goals, and ensuring alignment with clinical protocols to deliver high-quality outcomes.

The candidate will perform quality checks, provide exceptional customer support, and lead setup calls with clinicians, while staying current with internal processes and product platforms.

Formación

• Bachelor’s degree or equivalent professional experience in a technical/clinical field.
• Minimum English level: C1, minimum Italian: C1.
• At least one year of relevant education/technical experience in the dental field.
• Experience with dental digital treatment planning is preferred.

Responsabilidades

• Perform digital treatment plans quality check and case finalization.
• Evaluate treatment plans for alignment with internal protocols and clinical preferences.
• Provide proactive and reactive customer support with high service standards.
• Lead and participate in clinical preference setup calls and mentor colleagues.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Stay up to date on protocols, software, and clinical guidelines.
• Handle and resolve feedback and complaints related to digital planning.
• Manage post-market surveillance activities related to dental software.

Conocimientos

Customer service

Communication

Problem solving

Educación

Bachelor’s degree or equivalent in Engineering, Dental Technology, Dentistry or related field

Herramientas

Microsoft Office Suite

Descripción del empleo

Straumann Group in Madrid, Spain, seeks a professional to support digital treatment planning and customer experience across the planning journey. The role requires collaborating with the planning team, clarifying treatment goals, and ensuring alignment with clinical protocols to deliver high-quality outcomes.

The candidate will perform quality checks, provide exceptional customer support, and lead setup calls with clinicians, while staying current with internal processes and product platforms.