Debt Collector with Dutch

KLEPIERRE IBERIA; Madrid; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Klépierre in Madrid seeks a Collections Officer to manage a small portfolio of shopping center assets and recover outstanding payments. You will perform daily collections in line with group credit policies and work with cross-functional teams including legal and commercial to secure payments.

Responsibilities include monitoring payments, identifying disputes, handling client inquiries, recording actions, and transferring complex cases to the legal department.

Formación

• 2–3 years of higher education
• 2 years or more of experience in collections and accounts receivable
• Bac +2/Bac +3 degree or equivalent, knowledge of commercial leases a plus

Responsabilidades

• Daily collection of customer receivables in accordance with Group credit policies and processes
• Regular monitoring of payments according to the agreed schedule and pending items
• Identification and categorization of disputes
• Handling customer claims and inquiries (account statements, duplicates, etc.)
• Recording follow-up actions in the Group's collection software
• Interaction with the collections team, contract department, legal team, and commercial teams regarding case status
• Managing the blocking or unblocking of automatic reminders
• Transferring contentious cases to the legal department
• Handling files related to lease modifications for a small property portfolio (1 or 2 files)

Conocimientos

Dutch

SAP

Sidetrade

Accounting

Excel

Analytical skills

Proactivity

Rigor

Interpersonal skills

Negotiation

Teamwork

Educación

Bac +2/3 or equivalent

2–3 years of higher education

Experience in collections/accounts receivable

Herramientas

SAP

Sidetrade

Descripción del empleo

Klépierre, the European leader in shopping centers, operating in 12 countries, owns some of the most visited malls in Europe: Val d'Europe, Créteil Soleil, Porta Di Roma, Hoog Catharijne, Emporia...

Its mission? To design a new space to conquer - the shopping center of tomorrow - offering a multitude of experiences and emotions, and increasingly open to the city and its stakeholders. An ambition summarized in the signature Shop. Meet. Connect.®

For more information, please visit our website: www.klepierre.com

Collections Officer - M/F

Reporting to the Collections Unit in the Shared Service Canter based in Madrid, your main mission is to collect payments from a portfolio of clients and manage a small portfolio of shopping center assets.

Under the supervision of the Collections Manager, you will ensure the amicable recovery of outstanding payments by implementing all necessary actions to secure payment.

These actions include making phone calls and following up with clients in accordance with the Group's dunning process, as well as ongoing account reconciliation and administrative follow-up of actions and situations.

You will also be responsible for identifying and recording disputes raised during follow-ups and client interactions.

Finally, you will manage a small, dedicated property portfolio in order to understand the specificities of commercial lease management.

Your main responsibilities will include:

• Daily collection of customer receivables in accordance with Group credit policies and processes
• Regular monitoring of payments according to the agreed schedule and pending items
• Identification and categorization of disputes
• Handling customer claims and inquiries (account statements, duplicates, etc.)
• Recording follow-up actions in the Group's collection software
• Interaction with the collections team, contract department, legal team, and commercial teams regarding case status
• Managing the blocking or unblocking of automatic reminders
• Transferring contentious cases to the legal department
• Handling files related to the entry and follow-up of lease modifications for a small property portfolio (1 or 2 files)

Education and experience:

• Education level: 2–3 years of higher education
• Experience level: 2 years or more
• You hold a Bac +2/Bac +3 degree or have significant experience in collections and accounts receivable. Knowledge of commercial leases is a plus.

Technical knowledge and skills:

• Dutch mandatory
• Knowledge of SAP (familiarity with Sidetrade is a plus)
• Accounting knowledge – analysis of customer accounts
• Strong command of Excel
• Analytical and synthesis skills
• Proactivity
• Rigor, ethics, and strong organizational skills
• Strong interpersonal skills, persuasiveness, and negotiation abilities
• A results-driven mindset and appetite for challenges
• Commitment and availability
• Ability to work cross-functionally and as part of a team
• To be part of a publicly listed, international company. Klépierre holds a leading position in Europe, giving it a key role in the retail sector, a deep understanding of consumer trends, and a responsibility toward its host territories.
• To benefit from close proximity to top management, country directors, and all Group functions (commercial, finance, HR, sustainability, marketing, etc.).
• To join a responsible and committed organization. Klépierre’s CSR policy, Act for Good®, structured around three pillars (Planet, Territories, People), includes concrete commitments for 2022 and ambitions for 2030 recognized across the sector and the market.
• To join cohesive teams and contribute ideas to address current challenges, in a pleasant work environment in the heart of Paris with many benefits.

For more information, visit www.klepierre.com

Purpose of processing:

Management of job applicants and recruitment processes.

Legal basis for processing:

Consent of the data subject.

Data disclosure:

No data will be disclosed to third parties.

Data retention:

Data will be kept until December 31 of the current year and, unless the data subject is expressly informed of their inclusion in a specific recruitment process, it will be deleted thereafter.

Rights of the Data Subject:

• Right to withdraw consent at any time.
• Right of access, rectification, portability, and erasure of personal data, as well as the right to restrict or object to its processing, and the right not to be subject to decisions based solely on automated processing.
• Right to lodge a complaint with the Spanish Supervisory Authority (www.aepd.es) if you believe the processing does not comply with current regulations.

Contact details to exercise your rights:

KLEPIERRE MANAGEMENT ESPAÑA, S.L.U., Paseo de la Florida 2, Office 1 (ext.), 28008 Madrid, or by email at [e-mail], indicating "DATA PROTECTION" in the subject line. You may be asked to provide any information necessary to identify yourself and the purpose of your request.