Danish speaking customer service agents - Fuengirola

Releasy Customer Management; Fuengirola; Presencial; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional and dedicated colleagues

Central Fuengirola location

Comprehensive onboarding and training

Descripción de la vacante

Releasy Customer Management is seeking a Danish-speaking Customer Service Agent in Fuengirola, Spain. You will help customers schedule vehicle workshop appointments and coordinate with workshop operations to ensure smooth bookings.

Ideal candidates have automotive customer service experience, fluent Danish (written and spoken), and strong English skills. A proactive, team-oriented mindset is essential for success in this fast-paced environment.

Formación

• Experience in customer service.
• Previous experience in the automotive industry, particularly in customer reception and workshop booking coordination.
• Fluent Danish, both spoken and written.
• Good English communication skills, both spoken and written.
• An additional Nordic language is considered an advantage.
• Experience working with telephone-based customer support and computer systems.
• Strong technical understanding.
• The ability to work effectively both independently and as part of a team.
• A proactive mindset and the ability to take initiative and find solutions.

Responsabilidades

• Assist customers in scheduling vehicle workshop appointments.
• Collaborate with workshop operations to ensure smooth booking processes.
• Provide professional, solution-oriented customer support via phone and online channels.

Conocimientos

Customer service

Danish language

English language

Telephone support

CRM systems

Teamwork

Proactive mindset

Problem solving

Herramientas

CRM systems

Descripción del empleo

About Releasy

Releasy is one of the leading providers of outsourced customer service in the Nordic region and a trusted partner to companies across industries such as telecommunications, media, e-commerce, travel, and the public sector. We help our clients create outstanding customer experiences across all channels, including social media, chat, email, and telephone.

About Releasy

Releasy is one of the leading providers of outsourced customer service in the Nordic region and a trusted partner to companies across industries such as telecommunications, media, e-commerce, travel, and the public sector. We help our clients create outstanding customer experiences across all channels, including social media, chat, email, and telephone.

With more than 40 years of experience and approximately 1,500 employees across Sweden, Norway, Finland, and Spain, we have built extensive expertise in customer service operations. Our knowledge, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value for both our clients and their customers.

At Releasy, we believe that engaged employees create exceptional customer experiences. As part of our team, you will have the opportunity to develop professionally, work in an international environment, and contribute to delivering high-quality service for some of the most well-known brands in the Nordic market.

Danish speaking customer service agent – Automotive Aftermarket

Would you like to work in customer service in an environment where sunshine, the sea, and career opportunities come together? Releasy is currently looking for engaged and service-minded danish speaking Customer Service Agents to join our team in Fuengirola, Spain.

About The Role

As a Customer Service Agent, you will become an important part of our team, helping customers schedule vehicle workshop appointments. The role involves close contact with customers as well as collaboration with workshop operations to ensure smooth and efficient booking processes.

We are looking for someone with previous experience in the automotive industry, for example in customer reception, service advising, planning, or workshop booking coordination. This experience will help you understand both customer expectations and workshop requirements.

You will work in a dynamic environment where teamwork, communication, and problem-solving are key. To succeed in this role, you need to interact with customers in a professional, attentive, and solution-oriented manner while contributing to a positive workplace atmosphere.

When the team works closely together, shares knowledge, and supports one another, we achieve better results and create a more enjoyable workday. Your contribution will be essential in ensuring that every customer receives a smooth and positive experience.

We Are Looking For Someone Who Has

• Experience in customer service
• Previous experience in the automotive industry, particularly in customer reception and workshop booking coordination
• Fluent Danish, both spoken and written
• Good English communication skills, both spoken and written
• An additional Nordic language is considered an advantage
• Experience working with telephone-based customer support and computer systems
• Strong technical understanding
• The ability to work effectively both independently and as part of a team
• A proactive mindset and the ability to take initiative and find solutions

Who Are You?

You will thrive with us if you have a strong work ethic, enjoy collaborating with others, and feel confident working independently. You communicate clearly, work in a structured manner, and enjoy solving problems in a fast-paced environment. You are curious, quick to learn, and appreciate being part of an engaged and close-knit team.

What We Offer

• Professional and dedicated colleagues
• An attractive work environment in central Fuengirola
• A comprehensive and well-structured onboarding and training program
• Full-time employment
• Competitive salary

We use a structured recruitment process to ensure fairness, quality, and an excellent candidate experience. The process begins with screening questions to verify that the basic requirements for the role are met. As part of the recruitment process, a background check will be conducted. You will always have the opportunity to review the results before deciding whether to share them with us. Automated tools may be used during certain stages of the process; however, all recruitment decisions are made by people. Background checks are conducted to help create a safe and secure working environment for both our clients and our employees.

Planned start date: The onboarding training is scheduled to begin during aug-oct 2026