Cyber-Savvy Customer Success Manager - Spain

Stoïk; Madrid; Sur place; EUR 36 000 - 54 000; Plein temps

Résumé du poste

Stoïk is expanding its Customer Success team in Spain and is seeking a Customer Success Manager to build strong relationships with clients and brokers in Madrid or Barcelona. You will coordinate with Cyber Sales, Product, and Tech to deliver a seamless experience and drive adoption of Stoïk Protect and related cybersecurity solutions.

The role focuses on onboarding, enabling prevention tools, and driving cross-sell opportunities through exceptional relationship management, communication, and a

Qualifications

• Proven first experience in SaaS/ tech, ideally in a customer-facing role.
• Demonstrated ability to drive commercial outcomes (cross-sell, upsell, retention) through relationships.
• Excellent communication, presentation, and interpersonal skills, customer-first mindset.
• Analytical and process-oriented; translate customer insights into opportunities.
• Business proficiency in Spanish and English; French is a plus.

Responsabilités

• Cyber tools implementation (60%): onboard customers, set up prevention tools and ensure adoption; manage high-volume client inquiries per SLA.
• Project Management (20%): improve onboarding, gather feedback to inform roadmaps, ensure cross-functional collaboration.
• Cross-sell detection for Managed Services (20%): identify opportunities, collaborate with Cyber Sales to convert leads, optimize renewals and expansion.

Connaissances

SaaS/ Tech experience

Customer-facing

Cross-sell

Upsell

Spanish-English

Description du poste

Stoïk is expanding its Customer Success team in Spain and is seeking a Customer Success Manager to build strong relationships with clients and brokers in Madrid or Barcelona. You will coordinate with Cyber Sales, Product, and Tech to deliver a seamless experience and drive adoption of Stoïk Protect and related cybersecurity solutions.

The role focuses on onboarding, enabling prevention tools, and driving cross-sell opportunities through exceptional relationship management, communication, and a