CX Strategy Associate: Insights & AI Growth

Factorial; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High growth, multicultural environment

Private health insurance through Alan

Healthy lifestyle with Wellhub

Language classes

Breakfast in the office

Discounts on food vouchers

Free caffeine and tea

Pet friendly workplace

Descripción de la vacante

Factorial is seeking a data-driven CX Strategy Associate in Barcelona to elevate our Customer Experience operations. You will partner directly with leadership to transform data into insights, optimize workflows, and enhance customer satisfaction.

Your role will involve driving strategic business reviews, identifying operational efficiencies, and leading AI initiatives across teams. The ideal candidate has over 3 years of relevant experience and excels in communication and analytical skills.

Join us in a multicultural environment and enjoy perks like private health insurance, language classes, and a pet-friendly workplace.

Formación

• 3+ years of experience in a fast-paced environment.
• Strong interest in the tech scale-up ecosystem.
• Full proficiency in English is required.

Responsabilidades

• Drive weekly and quarterly business reviews with data-backed insights.
• Identify bottlenecks in workflows and optimize resource allocation.
• Lead AI adoption initiatives in the CX organization.

Conocimientos

Data literacy

Strategic consulting

Business operations

Communication skills

Analytical skills

SaaS business metrics knowledge

Herramientas

G-Suite

AI tools

SQL

Descripción del empleo

Factorial is seeking a data-driven CX Strategy Associate in Barcelona to elevate our Customer Experience operations. You will partner directly with leadership to transform data into insights, optimize workflows, and enhance customer satisfaction.

Your role will involve driving strategic business reviews, identifying operational efficiencies, and leading AI initiatives across teams. The ideal candidate has over 3 years of relevant experience and excels in communication and analytical skills.

Join us in a multicultural environment and enjoy perks like private health insurance, language classes, and a pet-friendly workplace.