Helpdesk Agent French based in Las Palmas

Grupo Crit; Santa Cruz de Tenerife; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Good work environment

Possibilities of job stability

Job summary

Grupo Crit is seeking energetic, vibrant Level 1 Helpdesk agents to work in an expanding center in Las Palmas, Spain. You will interact with customers via multiple channels, providing technical support and problem-solving assistance.

This position requires fluency in French (C1-C2) and English (B2), along with good communication skills and the ability to work in shifts. The role offers a multicultural and dynamic work environment with opportunities for job stability.

Qualifications

• Fluent in French and English; upper intermediate Spanish is valuable.
• Basic PC skills and good communication skills required.
• Availability to work in shifts (7x24).

Responsibilities

• Interact with customers providing technical support.
• Identify, evaluate, and prioritize customer issues.
• Assist in identifying resolution gaps and author knowledge base submissions.

Skills

Fluent in French (C1-C2)

Fluent in English (B2)

Customer-oriented

Good communication skills

Basic PC skills

Job description

Do you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Las Palmas? This job offer is for you!

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Las Palmas, Spain.

Responsibilities

• Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

• Mandatory languages (fluent): Main language (French) + English. Valuable: upper intermediate Spanish
• Basic PC Skills
• Good communication skills
• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
• Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
• Baic understanding of the principles, theories, and practices of group dynamics and/or team development
• Basic Business Development:, Results Focused, Initiative
• Customer-oriented

We offer:

• Contract through temporary agency and wide possibilities of job stability
• Full day of 40h per week from Monday to Sunday (5 working days)
• Good work environment and development in a multicultural and dynamic environment