Customer Support Advisor - Mercado Catalán - Sector Retail - Barcelona PK01

Enigma Corporation; Barcelona; Vor Ort; EUR 18.000 - 22.000; Vollzeit

Zusammenfassung

Concentrix in Barcelona is seeking a Customer Service Representative to join our international team. The role is full-time (39 hours per week) with a permanent contract, based in a modern central office in Barcelona, and involves handling inquiries, after-sales requests, and consultations via email and chat.

You will build strong customer relationships, use Zendesk when needed, collaborate with Sales, Finance and Administration, and contribute to a high-quality service mindset across the company.

Qualifikationen

• Proficient or bilingual level of Spanish and advanced level of English.
• Experience in customer service, helpdesk, or a similar role is valuable.
• Strong written and verbal communication skills and interpersonal abilities.
• Customer-focused and detail-oriented, with a genuine commitment to providing high-quality service.
• Able to multi-task, prioritise, and find effective solutions in a fast-paced environment.
• Flexible, resourceful, proactive, and dynamic.
• A true team player who enjoys working towards both individual and team goals.
• Previous experience with Zendesk is a plus.

Aufgaben

• Identify and assess customers’ needs, handling consultations, after-sales requests, and general enquiries.
• Manage customer communications through email and chat, providing accurate and complete information.
• Handle customer complaints, find appropriate solutions, and follow up to ensure resolution.
• Build strong customer relationships through empathy, clear communication, and a customer-first approach.
• Manage the CRM system, keeping customer interactions, accounts, files, and databases up to date.
• Collaborate with Sales, Finance, Administration, and other departments to support customer processes and operations.

Kenntnisse

Spanish (bilingual)

English (advanced)

Communication skills

Customer service mindset

Team player

Tools

Zendesk

Jobbeschreibung

Experience The Power Of a Game-changing Career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking for a career that will challenge you, provide opportunities to grow, and allow you to make an impact, join us as a Customer Service Representative!

Career growth and personal development

We’ll give you the skills and opportunities to grow your career, while working in an international and dynamic environment.

What You Will Do In This Role

• Identify and assess customers’ needs, handling consultations, after-sales requests, and general enquiries.
• Manage customer communications through email and chat, providing accurate and complete information.
• Handle customer complaints, find appropriate solutions, and follow up to ensure resolution.
• Build strong customer relationships through empathy, clear communication, and a customer-first approach.
• Manage the CRM system, keeping customer interactions, accounts, files, and databases up to date.
• Collaborate with Sales, Finance, Administration, and other departments to support customer processes and operations.

Your Qualifications

• Have a proficient or bilingual level of Spanish and advanced level of English
• Previous experience in customer service, helpdesk, or a similar role is valuable.
• Strong written and verbal communication skills with excellent interpersonal abilities.
• Customer-focused and detail-oriented, with a genuine commitment to providing high-quality service.
• Able to multi-task, prioritize, and find effective solutions in a fast-paced environment.
• Flexible, resourceful, proactive, and dynamic.
• A true team player who enjoys working towards both individual and team goals.
• Previous experience with Zendesk is a plus.

What’s in it for you?

• Full-time 39 hours/week permanent contract
• Monday to Sunday from 09.00 to 18:00
• Salary 19.623,94 euros gross/year
• Great team and working environment in a modern centrally placed office in Barcelona
• Full paid training on the company and the project you'll be working on

Experience The Best Version Of You

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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