Customer Support & Admin Intern

Online Psychiatry; Barcelona; Presencial; EUR 11.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid internship

Office in Barcelona

Descripción de la vacante

Online Psychiatry, a UK mental health company, is seeking an intern to be the first point of contact for patients and to help run the clinic behind the scenes from its Barcelona office. The role is hybrid, with both patient-facing and operational responsibilities.

You will assist with inquiries via email, WhatsApp and phone, guide patients through booking, and help onboarding of new psychiatrists while ensuring billing and administration stay accurate and on time.

Formación

• Empathy and warmth are essential qualities.
• Genuine interest in the healthcare sector and comfort working with patients daily.
• Proficient English, written and spoken, as interactions are with UK-based patients.

Responsabilidades

• Be the first point of contact for patient enquiries via email, WhatsApp and phone.
• Support patients through the booking process with warmth, clarity and patience.
• Handle appointment confirmations, rescheduling and cancellations.
• Manage and update patient workflows in the booking system with accuracy.

Descripción del empleo

Online Psychiatry is a fast-growing UK mental health company providing specialist online psychiatric care across the United Kingdom.

We work with leading GMC-registered psychiatrists and therapists to improve access to high-quality mental health care, making it faster, more accessible and more human.

We are a small team, which means the person in this role will have real ownership from the start, and will see the direct impact of their work on patients every single day.

About the role

We are looking for a warm, empathetic and organised intern to join our team as the first point of contact for our patients, and to help keep the clinic running behind the scenes.

This is a hybrid role with two sides. The first is patient-facing: every day you will be in direct contact with people seeking mental health support, answering their questions by email, WhatsApp and phone, guiding them through the booking process and ensuring they feel heard, reassured and well looked after at every step. The second is operational: you will help bring new psychiatrists into the clinic and keep our billing and administration accurate and on time.

You do not need a clinical background, but you must genuinely care about people and understand the sensitivity required when working with patients in a healthcare setting.

What you'll do

• Be the first point of contact for patient enquiries via email, WhatsApp and phone
• Support patients through the booking process with warmth, clarity and patience
• Handle appointment confirmations, rescheduling and cancellations
• Manage and update patient workflows through our booking system to ensure smooth and timely processes
• Follow up with patients before and after their appointments
• Keep patient records and CRM up to date with accuracy and discretion
• Support the onboarding of new psychiatrists joining the clinic: documentation, registration checks, contracts and system access
• Help new clinicians settle into our ways of working, and be their go-to person for day-to-day questions
• Keep clinician records and compliance documentation complete and up to date

Administration and billing

• Support patient invoicing and payment follow-up
• Help prepare monthly clinician invoicing
• Keep internal trackers and documentation accurate

Across all of it

• Work closely with the customer support team and operations team
• Help identify ways to improve response times, internal processes and the overall patient experience

What we are looking for

• Empathy and warmth: these are essential qualities for this role
• Genuine interest in the healthcare sector and comfort working directly with patients every day
• Proficient English (both written and spoken) is essential. This is the working language of the company and you will be communicating with UK-based patients daily by email, WhatsApp and phone
• Highly organised with strong attention to detail and a discreet, professional manner
• Proactive and reliable: someone who takes ownership and follows through
• Comfortable with digital tools and quick to learn new platforms
• Studies in any field welcome, though a background in Health Sciences, Psychology, Business or Communications is a plus
• Previous experience in healthcare, patient-facing or customer-facing roles is a strong plus

What you'll gain

• Real patient-facing responsibility from day one
• A genuine path to a full-time role with us
• Direct work with our CEO and Medical Director, and a real seat in how decisions get made
• The chance to shape processes, not just follow them. If something is slow or manual, we want to hear about it
• Dynamic and international working environment
• Full-time internship
• Office-based at Calle Tuset, Barcelona
• Paid internship
• Duration: 6 months, with the intention of continuing into a permanent role
• English-speaking environment
• If you are empathetic, reliable and passionate about supporting patients accessing mental health care, we'd love to hear from you.