Customer Success & Warehouse Ops Lead (On-Site)

Bigblue; Marchamalo; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Health and life insurance

Descripción de la vacante

Bigblue in Marchamalo, Guadalajara, Spain is seeking a Responsable de atención al cliente / Warehouse Success to join on-site daily. You will be the key link between the warehouse, quality standards and operational performance to ensure reliable, smooth execution and customer satisfaction.

The role requires +2 years in a customer-facing role, fluent English, and strong organization. You will manage escalations, monitor KPIs, and collaborate with Account Management to uncover opportunities and

Formación

• +2 years of experience in a customer-facing role.
• Fluency in English.
• Excellent organizational and prioritization skills.
• Hands-on approach to operational issues.
• Proficient with Excel/Google Sheets and tracking KPIs.
• Experience in logistics, e-commerce, or operations preferred.

Responsabilidades

• Respond to customer requests, advise them, and ensure high-quality follow-up.
• Manage escalations and coordinate internal stakeholders.
• Ensure end-to-end resolution (analysis, action plan, communication, closure) and compliance with KPIs/SLAs.
• Monitor billing items and collaborate with relevant teams.
• Contribute to the portfolio’s business development with Account Management.
• Collect and share forecasts (orders, deliveries, peak periods) to anticipate workload.
• Prepare quotes and assess feasibility of custom requests.
• Proactively propose suitable solutions and improvements.

Conocimientos

Customer service

Account management

Operations coordination

English fluency

Organization

Herramientas

Excel/Google Sheets

WMS

Descripción del empleo

Bigblue in Marchamalo, Guadalajara, Spain is seeking a Responsable de atención al cliente / Warehouse Success to join on-site daily. You will be the key link between the warehouse, quality standards and operational performance to ensure reliable, smooth execution and customer satisfaction.

The role requires +2 years in a customer-facing role, fluent English, and strong organization. You will manage escalations, monitor KPIs, and collaborate with Account Management to uncover opportunities and