Customer Success & Reactivation Leader

Andagon People Gmbh; Ciudad Real; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Andagon People GmbH in Spain seeks a Customer Success & Reactivation Manager to reconnect former customers, nurture relationships and turn conversations into new business opportunities. You will collaborate with Sales and Delivery to translate needs into concrete projects.

Ideal candidates have B2B CS or account management experience, strong communication, and a proactive outreach approach. German C1-C2 and English B2+ are required; IT services or SaaS exposure is a plus.

Formación

• Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment.
• Experience in proactive customer outreach and developing existing or former customer accounts.
• Strong phone communication skills and confidence in proactively approaching customers.
• Structured, independent and results-oriented way of working with CRM systems.

Responsabilidades

• Reactivate former and inactive customers and bring existing relationships back to life.
• Build and develop long-term relationships with key contacts and decision-makers.
• Understand customers’ current challenges, needs and upcoming projects.
• Identify up-selling and cross-selling potential and develop qualified business opportunities.
• Ensure consistent follow-up and manage customer activities in our CRM
• Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects.

Conocimientos

Customer Success

Account Management

Proactive Outreach

CRM Proficiency

German C1-C2

English B2+

Cross-selling

Descripción del empleo

Andagon People GmbH in Spain seeks a Customer Success & Reactivation Manager to reconnect former customers, nurture relationships and turn conversations into new business opportunities. You will collaborate with Sales and Delivery to translate needs into concrete projects.

Ideal candidates have B2B CS or account management experience, strong communication, and a proactive outreach approach. German C1-C2 and English B2+ are required; IT services or SaaS exposure is a plus.