Customer Success & Reactivation Lead

andagon people GmbH

O Chazo

Presencial

EUR 42.000 - 66.000

Jornada completa

Hace 11 días

Generador de candidaturas

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Descripción de la vacante

andagon is seeking a Customer Success & Reactivation Manager who enjoys connecting with people, building relationships and turning great conversations into new business opportunities. You will reactivate former and inactive customers, nurture long-term relationships with key contacts, and collaborate with Sales and Delivery to translate needs into concrete projects.

Requirements include experience in Customer Success, Account Management or Inside Sales in a B2B setting, proactive outreach,

Formación

Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment.
Proactive customer outreach and account development experience.
Strong phone communication and proactive outreach.
Commercial mindset with ability to identify customer needs and opportunities.
Fluent German (C1-C2) and English (B2+) required.

Responsabilidades

Reactivate former and inactive customers and bring relationships back to life.
Build and develop long-term relationships with key contacts and decision-makers.
Understand customers' challenges, needs and upcoming projects.
Identify up-selling and cross-selling potential and develop qualified opportunities.
Ensure consistent follow-up and manage customer activities in the CRM.
Work with Sales and Delivery to translate customer needs into concrete solutions and projects.