Customer Success Manager

andagon people GmbH; Arbo; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

andagon is seeking a Customer Success & Reactivation Manager to reconnect with former customers, strengthen relationships and uncover new business opportunities. You will engage key decision-makers, understand challenges, and collaborate with Sales and Delivery to turn needs into concrete projects.

Ideal candidates have a background in Customer Success or Account Management in B2B settings, with strong outreach skills and CRM proficiency, plus German (C1-C2) and English (B2 or higher).

Formación

• Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment.
• Experience in proactive customer outreach and developing existing or former customer accounts.
• Strong phone communication skills and confidence in proactively approaching customers.
• Commercial mindset with ability to identify customer needs and business potential.
• Strong communication skills, reliability and consistent follow-up.
• Structured, independent and results-oriented with confident use of CRM.

Responsabilidades

• Reactivate former and inactive customers and bring existing relationships back to life.
• Build and develop long-term relationships with key contacts and decision-makers.
• Understand customers’ current challenges, needs and upcoming projects.
• Identify up-selling and cross-selling potential and develop qualified business opportunities.
• Ensure consistent follow-up and manage customer activities in our CRM.
• Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects.

Conocimientos

Customer Success

Account Management

Inside Sales

Business Development

Proactive Outreach

Communication

German Proficiency

English Proficiency

Herramientas

CRM systems

Descripción del empleo

Reconnect customers. Build relationships. Create new opportunities.

At andagon, we have been focused on software quality for more than 25 years. We support companies with Quality Assurance, Software Testing and Test Automation - and we want to further strengthen and develop our existing and former customer relationships.

We are looking for a Customer Success & Reactivation Manager who enjoys connecting with people, building relationships and turning great conversations into new business opportunities.

Your Responsibilities

• Reactivate former and inactive customers and bring existing relationships back to life
• Build and develop long-term relationships with key contacts and decision-makers
• Understand customers’ current challenges, needs and upcoming projects
• Identify up-selling and cross-selling potential and develop qualified business opportunities
• Ensure consistent follow-up and manage customer activities in our CRM
• Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects

What You Bring

• Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment
• Experience in proactive customer outreach and developing existing or former customer accounts
• Strong phone communication skills and confidence in proactively approaching customers – you don’t wait for customers to come to you
• Commercial mindset and the ability to identify customer needs and business potential
• Strong communication skills, reliability and consistent follow-up
• Structured, independent and results-oriented way of working, including confident use of CRM systems
• German C1-C2 and English B2 or higher

A plus: Experience in IT services, IT consulting, SaaS or Software Quality, as well as up-selling and cross-selling.

What You Can Expect

A role with a high level of ownership and direct impact on our customer development. You will take over existing contacts and former customer relationships with real potential – and have the freedom to turn them into new conversations, opportunities and long-term partnerships.

If you enjoy combining relationship management with a commercial mindset and are motivated by reconnecting and developing customers, we’d love to hear from you.