Customer Success Manager - German speaker (m/f/d)

T-Systems Iberia; España; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model remote/on-site

Flexible working hours

Weekly language classes (English &

International Mentoring Sessions

Flexible compensation plan (healthins,

Social fund

26+ vacation days

Job summary

T-Systems Iberia is seeking a Senior Customer Success Manager with German language skills to join our team in Spain. You will guide customers in adopting T Cloud Public, optimize cloud usage, and collaborate with the vertical squad to ensure service excellence.

The role requires strong communication, technical understanding of cloud ecosystems (IaaS, PaaS, SaaS), and a proactive approach to preventing churn while driving growth across international customers.

Qualifications

• Completed degree in computer science, engineering or comparable training.
• Expertise in cloud and IT architecture, technology strategy, sales and business development.
• Fluent German and English with strong communication and presentation skills.

Responsibilities

• Strategic influence and development of the existing business of assigned T Cloud Public customers to increase value and sales.
• Provide comprehensive guidance on initial use of T Cloud Public and ongoing optimization of cloud usage.
• Participate in the respective vertical squad of T Cloud Public.
• Prevent churn through proactive analysis and management of customers.
• Support the ongoing optimization and development of customer success management.

Skills

German fluency

English fluency

Cloud & IT architecture

Sales & business development

Strategic influence

Strong communication

Team collaboration

Willingness to travel

Education

Degree in computer science or engineering

Tools

Agile (Scrum/Kanban)

DevOps certifications

OTC Practitioner certification

AMIGO Hyperscaler certification

Job description

Customer Success Manager - German speaker (m/f/d)

• Full-time

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

• Strategic influence and development of the existing business of the assigned T Cloud Public. customersin order toincrease the value added for the customer and the sales for the T Cloud Public.
• Comprehensive advice to customersregardingthe first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
• Active participation in the respective vertical squad of the T Cloud Public.
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
• Participation in the planning and forecasting processes.
• Transferring customer requirements to the T Cloud Publicimpedimentand demand process.
• Supporting the further development of cloud handling support.

• Completed degree in computer science, engineering or comparable training or further education.
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy,salesand business development.
• Certifications required:OTC Practitioner certification or comparable AMIGO Hyperscaler certification &Agile methods such as Scrum, Kanban, DevOps or comparable certification
• Certifications recommended for the position:DevOps Foundation &OTC Architect
• Top knowledge and experience in the field of AI.
• Strong communicationand presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
• Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
• High resilience, adaptability to dynamically changing processes/startup mentality.
• Very goodtechnical understanding of standardized service provision through platforms.
• Detailed knowledge of the processes and structures in your own company.
• Experience in international cooperation with Local Business Units andNatCos.
• High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
• Fluent written and spoken German and English
• Willingness to travel nationally and internationally.

Whatdoweofferyou?

• T-Social: socialinitiatives(sports,community,health, ...).
• Hybridworkmodel(remote/on-site).
• Flexibleworkinghours.

Growth&development

• Weeklylanguageclasses(English & German).
• InternationalMentoringSessions&ExperienceDays.
• Flexiblecompensationplan (healthinsurance,mealvouchers,childcare,transport).
• Socialfund.

Wellbeing& time off

• 26+workingdaysofvacationperyear.