Customer Success Manager -T-Cloud- German Speaker (m/f/d)

Iglubit

Sevilla

Hybrid

EUR 90,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Meal vouchers

Childcare support

Transport benefits

Telemedicine

Life and accident insurance

Social fund

Job summary

T-Systems Iberia seeks a Senior Customer Success Manager to lead strategic cloud initiatives, manage customer relationships, and drive optimal cloud adoption. You will influence business growth, provide technical guidance, and ensure service excellence across international teams.

Fluency in German and English, plus strong presentation skills, are essential for successful engagement with customers and partners in a hybrid, remote/on-site work environment.

Qualifications

Completed degree in computer science, engineering or comparable training or further education.
Top knowledge and experience in cloud and IT architecture, technology strategy, sales and business development.
Top knowledge and experience in AI.
Strong communication and presentation skills for client interactions.
Strong knowledge of cloud ecosystems and partners.
Knowledge of cloud offerings (IaaS, PaaS, SaaS).

Responsibilities

Strategically influence and develop existing business for assigned T Cloud Public customers.
Advise customers on initial cloud adoption and ongoing optimization.
Participate in vertical squad activities and help prevent churn.

Skills

Cloud & IT architecture

Technology strategy

Sales & business development

Communication & presentation

Cloud ecosystems & partners

Resilience & startup mentality

Platform-based service delivery

Teamwork & collaboration

German & English fluency

Education

Degree in computer science / engineering or equivalent

Tools

AWS

Microsoft Azure

Google Cloud

Rackspace

Job description

Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You Want

Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.
Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
Ensuring customer satisfaction.
Participation in the planning and forecasting processes.
Transferring customer requirements to the T Cloud Public impediment and demand process.
Supporting the further development of cloud handling support.

Qualifications

Completed degree in computer science, engineering or comparable training or further education.
Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
Top knowledge and experience in the field of AI
Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
High resilience, adaptability to dynamically changing processes/startup mentality.
Very good technical understanding of standardized service provision through platforms.
Detailed knowledge of the processes and structures in your own company.
Experience in international cooperation with Local Business Units and NatCos.
High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
Fluent written and spoken German and English.

Additional Information

What do we offer you?

Work environment & flexibility

International, dynamic and collaborative environment.
T-Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on-site).
Flexible working hours.

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want.
Weekly language classes (English & German).
International Mentoring Sessions & Experience Days.

Compensation & Benefits