Customer Success Manager — SMB & Reseller Growth (Remote)

Busuu; España; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Private Health Insurance

Flexible hours & hybrid/remote model

Office perks (breakfast, lunch, snacks

Enhanced parental leave

Team events & socials

Job summary

Busuu is a leading EdTech company offering AI-powered language learning and a global community of learners. We are seeking a Customer Success Manager for SMEs to ensure long-term client success, renewals, and growth across a portfolio under €20k annually, including reseller relationships.

You will collaborate with Sales and Product teams to deliver value, drive adoption, and create scalable engagement plans for both high-touch and low-touch accounts.

Qualifications

• 1+ year in CS/AM/Client Services in SaaS or tech.
• Fluent in English; other European languages are a plus.
• Comfort with high-touch and low-touch engagement models.
• Strong commercial mindset with renewals and growth experience.
• Excellent communication and relationship-building skills.
• Ability to interpret client data and present insights.
• Experience using CRM systems such as Salesforce, HubSpot, or similar tools.

Responsibilities

• Manage a shared portfolio of clients spending under €20k annually, ensuring adoption and engagement KPIs.
• Own a set of strategic target accounts, driving high-touch success planning and retention strategies.
• Develop and implement scalable customer engagement strategies for your shared portfolio.
• Work cross-functionally with sales, support, and product teams to ensure a seamless customer experience and surface feedback that informs product development.
• Drive account growth by identifying upsell opportunities and supporting expansion conversations.
• Develop customer success assets, such as success plans, guides, and FAQs, particularly tailored to resellers and low-touch accounts.
• Host 1-to-many events.
• Promote customer advocacy through case studies, referrals, and testimonials

Skills

Customer Success

Account Management

Client Services

Tools

Salesforce

HubSpot

Job description

Busuu is a leading EdTech company offering AI-powered language learning and a global community of learners. We are seeking a Customer Success Manager for SMEs to ensure long-term client success, renewals, and growth across a portfolio under €20k annually, including reseller relationships.

You will collaborate with Sales and Product teams to deliver value, drive adoption, and create scalable engagement plans for both high-touch and low-touch accounts.