Customer Success Manager - SMB & Reseller Growth (Remote)

Chegg Inc.; Madrid; Híbrido; EUR 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Flexible working hours

Hybrid or remote model of working

Free breakfast and snacks at offices

Enhanced maternity and paternity leave

Team lunches and company events

Descripción de la vacante

Busuu, part of the Chegg family, is seeking an SME Customer Success Manager to manage a portfolio of SMB clients and resellers spending under €20k annually. You will drive adoption, retention, and growth, collaborating with Sales and Product to align client objectives with Busuu's language-learning platform.

You will engage with cross-functional teams to ensure value delivery, create scalable success assets, and promote advocacy through case studies and referrals.

Formación

• Minimum 1+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or technology environment.

Responsabilidades

• Manage a shared portfolio of clients spending under €20k annually, ensuring adoption and engagement KPIs.
• Own strategic target accounts, driving high-touch success planning and retention strategies.
• Develop and implement scalable customer engagement strategies for your shared portfolio to deliver proactive value.
• Collaborate with sales, support, and product teams to ensure seamless customer experience and surface feedback for product development.
• Drive account growth by identifying upsell opportunities and supporting expansion conversations.
• Develop customer success assets such as success plans, guides, and FAQs, especially for resellers and low-touch accounts.
• Host 1-to-many events and promote customer advocacy through case studies and referrals.

Conocimientos

Fluent English

Account Management

SaaS knowledge

CRM tools

Herramientas

Salesforce

HubSpot

Descripción del empleo

Busuu, part of the Chegg family, is seeking an SME Customer Success Manager to manage a portfolio of SMB clients and resellers spending under €20k annually. You will drive adoption, retention, and growth, collaborating with Sales and Product to align client objectives with Busuu's language-learning platform.

You will engage with cross-functional teams to ensure value delivery, create scalable success assets, and promote advocacy through case studies and referrals.