Customer Success Manager (Dutch/Swedish) — Drive Value & Adoption

Unit4

Granada

On-site

EUR 48,000 - 56,000

Full time

7 days ago

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Job summary

Unit4 is a global cloud software company seeking a Customer Success Manager who speaks Dutch and/or Swedish, in a role focused on maximizing ARR through proactive customer outcomes. You will advocate for customers, drive value, and lead strategic conversations with senior stakeholders across ERP and cloud domains.

The position requires strong communication, relationship-building, and travel up to 20%, with a focus on retention and growth within the EMEA region.

Qualifications

Excellent communication and relationship management skills.
Fluent in English; Dutch or Swedish verbal and written.
Experience in cloud software or ERP environments.
Willingness to travel up to 20%

Responsibilities

Be the voice of the customer (VoC) and their internal advocate, turning customer insights into actions that improve outcomes and experience.
Drive customer value realization by helping customers achieve their desired business outcomes and maximize value of Unit4 investment.
Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
Develop and maintain success plans with customers aligned to their objectives, milestones, and outcomes.
Lead executive business reviews and strategic customer conversations with C-level stakeholders.
Ensure customer goals and value drivers are understood and communicated across Unit4 teams.